Claims Specialist, Property - Express Care

Claims Specialist, Property - Express Care (12 Month Contract) Who We Are

Job title:

Property Claims Specialist – Express Care

Job location:

Remote

Reason for hiring:
Current Vacancy

Salary Range:
The expected base salary range for this position is $53,000 - $68,000

The Common well Mutual Insurance Group isn’t just another insurance company — we’re a property & casualty mutual insurer with deep roots in Ontario communities. We’re proud to lead the industry by offering a mutual experience grounded in history, opportunity, and exceptional service.

At The Common well, we believe in profitable growth, creativity, development, and having fun while doing meaningful work. We support work‑life balance and take pride in delivering on our promises.

What sets us apart? Our commitment to authentic personal relationships. While technology helps make the process easier, it’s the human connection that truly makes the difference.

We’re all about Protecting Individuals Together. Our vision is to create a workplace where everyone can thrive as their authentic selves and bring their whole self to work.

We are committed to inclusion in recruitment, hiring, professional development, and advancement. We actively work to eliminate bias from our processes and welcome diversity of thought, background, and experience.

We promote open dialogue, offer unconscious bias and inclusivity training, and support employee resource groups to ensure that diverse perspectives are heard and valued.

In this role, you will manage minor to moderate property claims within our Express Care model, guiding files from first notice of loss through resolution. You will apply sound technical judgment, investigate losses as required, and collaborate with internal partners, independent adjusters, and external experts to ensure fair, timely, and customer‑focused outcomes.

You bring energy, curiosity, and compassion to your work. You thrive in a collaborative environment and are driven by a passion for delivering exceptional service. You’re technically curious, solutions‑focused, and comfortable balancing independence with teamwork in a remote‑first setting.

• A commitment to supporting the technical development of claims support staff through training, coaching, and mentorship
• Strong working relationships across cross‑functional claims teams, contributing to a collaborative and knowledge‑sharing culture

In this role:

• Apply your working knowledge of property policy wordings to ensure accurate and fair claim decisions
• Leverage your understanding of reinsurance treaty restrictions to support effective claim handling
• Assess and manage claim reserves with a clear understanding of exposure and financial impact
• Interpret building and construction terminology to support accurate loss evaluation
• Coordinate with vendors and external partners, using your network to drive efficient and effective claim resolution

• Post‑secondary education or an equivalent combination of education and experience
• Experience handling minor to moderate property claims
• Completion of, or active pursuit of, the CIP designation, with a commitment to ongoing professional development
• Strong organizational skills with the ability to manage multiple priorities effectively
• High attention to detail to ensure accurate claims documentation, coverage interpretation, and financial exposure assessment
• Sound judgment, ethics, and discretion, with the ability to maintain confidentiality at all times
• Empathy and professionalism when supporting insureds and claimants
• Strong problem‑solving and negotiation skills
• Solid computer proficiency, including Microsoft Office and internet‑based systems
• A collaborative mindset, strong work ethic, and the ability to engage effectively with colleagues at all levels of the organization

• Remote‑first workplace
• Flexible Work Policy
• Competitive compensation and benefits package
• Opportunities for training and career development
• Community involvement and volunteering opportunities
• Corporate Wellness Program

Please note that the salary range mentioned in this job posting…