Senior Casualty Claims Specialist – Global Corporate and Specialty; GCS

Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.
At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

We have an excellent opportunity in our Global Corporate & Specialty (GCS) Claims team. Come join our team!

• Support GCS Value Proposition every day and with every interaction by providing excellent customer and stakeholder communication on claim matters
• Provide superior customer service to our clients and partners
• Investigate, evaluate and settle Auto BI, Commercial General Liability Casualty and possibly some PD liability / E&O/ US claims with claimants or their representatives
• Ability to handle a varied pending, including files in both pre-litigation and litigation as well as out-of-province claims.
• On litigation files, work in partnership with defence counsel to develop and implement strategies for bringing files to a timely and efficient resolution
• High level of comfort dealing directly with key clients and broker on all claim related issues and other assistance as required
• Interpret and confirm insurance coverage using background knowledge of relevant case law combined with a thorough understanding of policy wordings
• Ensure file reserves are set on a timely and accurate basis, in accordance with company protocols
• Maintain control over expenses through pro‑active handling techniques
• Review and analyse Third Party Adjuster other external reports to ensure proper disposition of claims with view to manage costs and provide exceptional customer service;
• Provide instructions to vendors and TPA’s to adjust claims and ensure they adhere to company policies and procedures;
• Expert understanding of the claims experience while understanding the technical strategic direction for the claims file
• Look for new and incremental ways to improve things every day for the customer
• Clear understanding of financial elements of our claims function to ensure we remain financially strong and deliver year on year improvement in our business performance
• Maintain the accuracy and integrity of the financial information captured in Aviva systems
• Develop an appreciation for the insured’s business/ business model in order to provide best in class customer service
• Identify and report on any suspicions of fraud or financial irregularities in line with existing Aviva procedures
• Identify opportunities to improve the customer journey, the claims handling processes and financial outcomes for our business

• 7 + years previous claims experience;
• 5 + years of Commercial Claims; with a strong knowledge of Casualty/Personal Lines
• Exposure to US claims/ E&O/ PD liability claims an asset
• CIP or FCIP Industry designation preferred
• University Degree or College Diploma or equivalent Casualty technical work experience
• Client interaction experience
• Technical competence in Commercial insurance
• Excellent verbal and written communication skills
• Computer proficiency;
  Excel, Word, PowerPoint, Outlook, Claim Center
• Sound decision making and problem solving skills

• The salary band for this position ranges from $83,500 to $103,500. Please note that individual salary is determined by factors such as job‑related knowledge, skills and…