High-Net-Worth Property Claims Adjuster ( Ovation Job Markham area,Ontario Canada,Insurance

Position: High-Net-Worth Property Claims Adjuster (Aviva Ovation)

Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The opportunity

Ovation is Aviva Canada's premier high-net-worth insurance program, providing specialized protection for clients with high-value homes, vehicles, collections, and other significant assets. We are seeking an experienced High-Net-Worth Property Claims Adjuster to deliver exceptional claims experience through expert claims handling, personalized service, and a strong commitment to client care.

Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.

Come join our Ovation team!

What you’ll do

Investigate and negotiate Ovation and RBC High New Worth / RBC Private Insurance property claims in accordance with Aviva’s standard methodologies and handling procedures

Responsible for the issuance of payments to vendors, customer and experts

Analyze estimates, value of claims, negotiate, and settle claims accordingly

Interpret and apply Aviva Ovation high net worth personal policy coverage related to the loss

Communicate policy coverage and benefits to customers

Investigate and document cause of loss and quantum

Review, comment on and approve vendor partner estimates for the cost of repairs or replacement of damaged or destroyed property

Maintain relationships with internal and external partners involved in management of customer claims

Acquire and maintain appropriate provincial adjuster licenses and align with continuing education requirements – where required

Be responsible for the customer relationship and outcomes on claims of varying quantum and complexity

Determine when fieldwork is required and co-ordinate the field resource required as well handle the information coming from the tasks.

Ensure early identification and reaction to exposures, recovery opportunities during storm and disaster events

Clear understanding of financial elements of the property claims function to ensure we remain financially strong and deliver year on year improvement in our business performance

Maintain the accuracy and integrity of data collected in Aviva systems

Identify and report on any suspicions of fraud or financial irregularities in line with existing internal and external requirements and procedures

Continuous improvement of customer experience/outcomes, indemnity and expense excellence

Measured demonstration of relevant Regulatory and Legislative compliance

What you’ll bring

Minimum 4+ years of first party claims handling experience focusing on Property Claims.

Adjusting licenses for Atlantic provinces is an asset

Preference will be given to candidates with prior high net worth/VIP or specialty market claims experience

Experience using Guidewire Claim Center, Xactanalysis, Edjuster, Mitchell (Auto)

CIP or FCIP Industry designation or other relevant professional insurance qualification

University Degree or College Diploma or equivalent Property technical work experience

Superior technical competence in Personal insurance

Basic property claims scoping and estimating understanding/knowledge

Strong verbal and written communication skills – ability to communicate respectfully and compassionately and listen effectively

Computer proficiency;
Excel, Word, PowerPoint, Outlook

Superior analytical, problem-solving and decision-making skills

Bilingualism in a…