Senior Claims Investigator, Personal Lines Claims, Investigative Services

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.

If you have experience in professional investigations involving financial crimes, insurance claims or investigation with a law enforcement agency, and are looking for a new challenge, we would love to hear from you.

Zurich Canada is currently looking for a Senior Claims Investigator, Personal Lines Claims for our Waterloo office and to join the Investigative Services (INS) team.

Reporting to the Claims Fraud and Investigations Manager, you will direct, lead and conduct investigations of suspect fraud, high exposure, and complex investigations within Personal Lines Claims. Suspect premium fraud cases may also be included in the type of cases worked. Cases may also include claimant, third party vendor, and or broker matters. Receives limited to moderate technical direction and works within broad limits and authority on highly complex assignments to ensure that all claims fraud risks are effectively and efficiently governed and managed.

This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters. This posting is for an existing vacancy.

Zurich Canada uses artificial intelligence–enabled tools to support certain aspects of the recruitment process, including the initial review and screening of applications. Artificial intelligence is not the sole basis for candidate shortlisting or selection. All hiring decisions are reviewed and made by qualified hiring professionals.

Zurich follows a hybrid work model requiring three days per week of in-person presence, which may include time in the office or market-facing engagements.

The position is currently based in Waterloo, with plans to relocate to our new Kitchener office when it opens in early 2027.

• Promptly review and triage investigative referrals from all sources
• Promptly assign investigations to the appropriate internal investigator after triaging them
• Provide counter fraud education on key fraud indicators, fraud trends, fraud metrics, etc. to Zurich adjusters and management
• Predominately conducts complex, sensitive, or high exposure investigations within Personal Lines Claims while handling some Commercial Lines claims
• Researches information and database searches, prepares surveillance assignment, assigns to vendor and reviews results with subsequent documentation.
• Leads investigative team on the resolution of highly complex, sensitive, and/or suspect organized ring cases within geography.
• Investigates all aspects of highly complex claims referred for investigation, including circumstances of loss, background of individuals/businesses and underwriting aspects.
• Participates in department and Business Unit initiatives as directed.
• Gathers information from various sources and interviews witnesses.
• Maintains