Bilingual Caseworker at Cencora

Become a Bilingual Caseworker with Cencora, where you will enhance patient and provider support in the pharmaceutical sector. Join us in revolutionizing healthcare through innovative solutions.

Cencora is seeking a Bilingual Caseworker to manage diverse patient and healthcare professional inquiries. This key role focuses on addressing client questions, resolving issues, and maintaining effective communication throughout the case management process. Your contributions will support the company's objectives in improving healthcare access and client satisfaction.

Key Responsibilities:

• Serve as the first point of contact for client requests

• Maintain thorough documentation of inquiries and resolutions

• Facilitate communication regarding case progress

• Assist clients in navigating company practices and tools

• Address administrative tasks including data entry and approvals

Requirements:

• Bachelor's degree or equivalent experience in related fields

• 1-3 years in customer service or HR roles

• Bilingual fluency in French and English

• Strong problem-solving and multi-tasking skills

• Proficiency in Microsoft Office Suite

Support Cencora's mission by leveraging your bilingual skills and commitment to excellent patient care.
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