ECommerce Last Mile Specialist
Job Description & How to Apply Below
Optimize eCommerce last mile operations in Markham with KPI reporting, 3PL coordination, and fulfillment performance analysis. This permanent full-time position follows a hybrid work model.
Pet Valu seeks an eCommerce Last Mile Specialist reporting to the Senior Manager, Final Mile. The position supports third-party logistics performance, service level agreements, cost management, and delivery quality. You will analyze metrics, troubleshoot fulfillment issues, and collaborate cross-functionally to improve logistics processes.
Key Responsibilities:- Monitor 3PL performance against key performance indicators and SLAs
- Troubleshoot mis-ships, short ships, damages, and quality issues
- Coordinate operational issues with stakeholders and 3PL providers
- Analyze network costs, budget variances, and freight expenses
- Maintain standard operating procedures and process maps
- Bachelor's degree or equivalent education and experience
- Minimum two years in supply chain, logistics, or fulfillment
- Experience building KPI tools and performance reporting preferred
- Experience with WMS and managing 3PL service providers preferred
- Experience with network modelling preferred
Bring eCommerce fulfillment, data analysis, and 3PL management expertise to Pet Valu's last mile network in Markham.
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