Program Implementation Manager

The Program Implementation Manager is responsible for planning and executing the implementation and transition of new programs, services, and operational initiatives into Business‑As‑Usual (BAU). The role ensures that implementations are delivered in a structured, coordinated, and operationally ready manner, with a strong focus on readiness, handover, and early stabilization.

Working closely with operational leaders, delivery teams, and cross‑functional partners, the Program Implementation Manager manages implementation activities across the full lifecycle from initiation through transition and close‑out, ensuring solutions are embedded consistently and sustainably within operations.

• Implementation Requirements & Readiness Planning
  • Gather and assess implementation requirements from business, operational, and delivery teams.
  • Support clarity of implementation objectives, scope, assumptions, constraints, and dependencies.
  • Ensure readiness considerations are identified early to support effective transition into BAU
• Operational Solution Alignment
  • Ensure operational solutions, processes, and deliverables are clearly defined and aligned to intended operational outcomes.
  • Work with operational leaders to confirm readiness across people, processes, tools, and capacity.
  • Support alignment between delivery outputs and operational expectations
• Program Implementation Execution
  • Lead end‑to‑end implementation execution for new programs, services, or operational initiatives.
  • Establish implementation governance, roles, and responsibilities in collaboration with operational and delivery partners.
  • Develop, maintain, and coordinate integrated implementation plans and schedules.
  • Drive execution through functional owners to ensure milestones and deliverables are achieved.
  • Ensure operational processes, workflows, and quality plans are documented for implemented programs.
  • Support readiness reviews prior to operational release and address gaps as required.
  • Participate in implementation‑related governance and status forums
• Transition to Operations & Stabilization
  • Lead structured handover of implemented programs into BAU operations.
  • Ensure early‑life operational support and stabilization activities are completed.
  • Establish operational ownership and confirm ongoing accountability.
  • Document lessons learned and improvement opportunities following implementation
• Advisory Support & Continuous Improvement
  • Provide implementation insights, risks, and recommendations to leadership as required.
  • Contribute to refinement of implementation, transition, and readiness practices within OPE.
  • Support continuous improvement of tools, templates, and execution approaches

• Bachelor’s degree in Business, Management, Engineering, Information Systems, or a related discipline (or equivalent experience)
• 4–7 years of experience in program, project, or implementation management roles.
• Demonstrated experience leading implementation or transition of programs, services, or operational initiatives into BAU.
• Experience coordinating cross‑functional teams in a matrix environment.
• Experience supporting readiness, transition, and early stabilization activities

• Certifications (Preferred):
  • PMP (Project Management Professional) or equivalent.
  • Agile or Scrum certification is considered an asset
• Additional Skills / Core Capabilities:
  • Strong execution planning and delivery management skills.
  • Ability to lead through influence in complex, cross‑functional environments.
  • Strong communication and coordination skills.
  • Practical problem‑solving ability in implementation and transition contexts.
  • High attention to detail and strong follow‑through
• Competitive Total Rewards
  So much more than a paycheque! Enjoy…