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Job Description & How to Apply Below
About
The Role
The Data Centre Facility Technician (DCFT) is the initial point of contact at the facility and is responsible for ensuring the data centre and building are maintained in a professional and secure manner. This position is on site and not a remote position. Ensuring positive experiences for customers as they enter, exit, and work at the data centre is also a primary responsibility.
Providing 24/7 support, the DCFT is expected to deliver the highest level of customer service by adhering to Qu policies and procedures. The DCFT is the local primary point of contact for the local data centre, monitoring of the data centre facility, and is the coordinator of client escalations. The DCFT is responsible for the operation, monitoring, troubleshooting and basic maintenance of HVAC equipment and electrical systems located within the site.
These include computer room air conditioning equipment, UPS equipment, generators, associated switch gear, and peripheral equipment. In addition, the DCFT is responsible for embracing and maintaining the established rigorous internal controls designed to maintain SOC/SOC II, PCI and ISO compliance.
What You Will Be Doing
Daily Operations - Ensure policy and procedure is followed and that all audit requirements are being met daily. Areas of focus include service delivery, service support, and physical security.
Shipping and receiving
Perform site inspections and shift walk-throughs
Assist contractors at site in compliance with Qu’s policies and customer requirements.
Perform timely escalation and exception reporting describing incidents outside of normal operating policy
Act as primary on-site point of contact for NOC and local operational teams during an incident
Troubleshoot and diagnose mechanical and or electrical system failures and working with contractors to resolve or mitigate interruptions in service
Basic preventative maintenance of mechanical, electrical and life safety systems
Works directly with contractors until assignments are satisfactorily completed
Manage vendors performing maintenances on site and ensure satisfactory completion of any work
Ability to understand and explain issues with electric systems and components
Operational experience monitoring large, complex electrical and mechanical systems
Work with hand tools as required
Receive and prioritize requests related to ticketing systems
Assist Clients in MACD’s (Moves, Adds, Changes, and Deletions)
Assist with ‘Smart Hand Services’; these services may include tape swaps, inspections and other services as required
Follow policies and procedures related to escalations, ticketing, and change management
Identify/ report to the Manager any situations or client concerns that would improve quality or mitigate risk
Provide notifications and updates to internal operational teams and/or clients
Participate in special projects as required
Ensure the ongoing flawless operation of the data centres to provide clients with world class service and support
Ensure all health and safety guidelines are enforced by both internal and external visitors to the Data Centre
Keep network diagrams for collocation and server room, physical layout, electrical and mechanical schematics up to date
Perform other duties as requested by Data Centre Management
Administration - Compliance with all Qu’s Corporate Policies, including Business Code of Conduct & H&S.
Demonstrate strong shift turnover and peer communication practices.
Create, update, and document existing Standard Operating Procedures (SOP), as required
Site orientation duties
Maintain a tidy, professional, and unobstructed work environment
Strong working knowledge of Microsoft Office products, including Visio
What you bring:
This position is on site and not a remote position
Ability to work rotating shifts, including days, afternoons, nights and weekends, including holidays
Access to reliable transportation and the ability to be on-call in support of a 24/7 operation.
Canadian Government:
Credit Check, Criminal Background Check, Reliability Level Security Clearance
Ability to lift up to 50 lbs and perform physical labour
High School diploma with some Post-Secondary Education preferred
Graduation from a trade school or recent apprenticeship in a mechanical/electrical trade or equivalent experience
Help Desk/Operations Centre experience in a Telecommunications/IT capacity is considered a plus
Fluent verbal and written English communication skills
Well-developed Customer Service Skills with customer service experience
Ability to read and understand mechanical/electrical blueprints and single line diagrams
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