Operations Manager – Integrated Facilities Services

Company Description

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job - we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love.

For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. That's something we're truly proud of, Work That Matters, People Who Care.

The Operations Manager is responsible for the overall day-to-day delivery of integrated facilities and workplace services at the site. This role provides leadership and direction to frontline teams, oversees service delivery and vendors, supports facility operations and maintenance. The successful candidate will be a hands-on and collaborative leader with strong facilities, people-management, and customer-service skills. They will be responsible for ensuring services are delivered safely, efficiently, consistently, and in accordance with contractual requirements and client expectations.

We are currently seeking an experienced Operations Manager to join our team at 19 Allstate Parkway in Markham, Ontario.

• Oversee the day-to-day delivery of integrated facilities and workplace services.
• Ensure facility operations and maintenance activities are completed safely, efficiently, and in accordance with established standards.
• Conduct and oversee regular facility inspections and ensure deficiencies, faults, and maintenance issues are identified, reported, and resolved in a timely manner.
• Monitor service performance and implement corrective actions where required.
• Coordinate with internal teams, contractors, and service providers to ensure seamless facility operations.
• Support preventative maintenance programs and follow up on outstanding maintenance requirements.
• Identify opportunities to improve operational efficiency, service quality, and the overall client experience.

• Lead, supervise, and support janitorial, reception/mail, and other workplace services teams.
• Establish daily priorities, allocate resources, and ensure adequate staffing and service coverage.
• Coach, mentor, and develop employees to achieve operational and service expectations.
• Support employee onboarding, training, performance management, and ongoing development.
• Ensure employees maintain required qualifications and receive appropriate training.
• Promote a positive, respectful, and inclusive workplace culture.
• Address employee concerns and operational issues promptly and elevate when appropriate.

• Oversee qualified vendor verification and site access requirements.
• Ensure contractors and vendors comply with site policies, safety requirements, and established procedures.
• Coordinate vendor activities and monitor service quality and performance.
• Maintain strong working relationships with vendors and service partners.
• Address vendor performance concerns and implement corrective actions as required.

• Oversee the delivery and quality of janitorial, reception, mail, and courier services.
• Ensure teams consistently meet established service standards and client expectations.
• Provide operational direction and support to frontline service teams.
• Act as a backup for reception and mail services when required.
• Monitor staffing, schedules, service levels, and overall team performance.

• Oversee the delivery of special and periodic cleaning services.
• Ensure specialized cleaning requirements are properly scheduled, coordinated, and completed.
• Oversee indoor plant service delivery and ensure service standards are maintained.
• Monitor vendor performance and address service deficiencies as required.

• Oversee meeting room management and workplace support services.
• Ensure meeting spaces are properly prepared and maintained for client meetings and events.
• Coordinate office support service requests and ensure timely completion.
• Work with the client to identify and address changing…