Front Line Manager - Auto Claims

Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance;

we’re about making a real difference by protecting what matters most.

Do you want to play a key role in driving your team's performance and the delivery of our strategy? Do you have a passion for solving problems and removing barriers so people can perform at their best? Do you find fulfillment in coaching and developing people so they can realize their full potential? Do you communicate effectively with confidence, curiosity, courage in a collaborative manner?

If you answered ‘yes,’ then you should apply to be a Claims Leader in our Auto Claims team! Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds. Come join our team!

• Create and maintain a high-performance culture by role modeling behaviors that builds trust and respect.
• Assess people’s capabilities and development needs in accordance with the Career and capability framework.
• Understand and strengthen team capabilities through in the work coaching and development.
• Have honest and constructive performance conversations with our people, set clear direction and goals giving frequent feedback to ensure business unit goals are achieved.
• Use data to understand how our people and the business unit are performing and initiate improvement activity through to execution.
• Customer demand analysis – assist in identifying and solutioning the root cause of “waste and failure”.
• Understand our risk environment and apply risk management controls proportionately.
• Make decisions using data; observe the environment to identify performance blockers/barriers.
• Use the data, insight, and expertise of the frontline to improve our overall performance, results, and the customer’s journey.
• Participate in the Quality assurance program for your team (file quality reviews).
• Identify and ensure training and coaching opportunities are addressed in a timely and measurable manner.
• Take full responsibility for the results of your team, how they contribute to the overall companies’ performance and understand the consequence and impact of key decisions you make.
• Clearly articulate and effectively communicate the link between our strategy and team goals.

• CIP and/or FCIP Industry designation
• Fully Licensed in all Atlantic Provinces
• University Degree or College Diploma
• 2 + years of proven leadership experience preferred
• Technical competence in Personal and Commercial Auto insurance
• Excellent verbal and written communication skills
• Demonstrate a high level of initiative and drive to continually improve our service proposition, environment, and financial outcomes.
• Ability to identify, measure and develop the performance of individuals and broader team using data.
• The ability to motivate and inspire our people to deliver against our strategy and goals.
• Proficiency with Guidewire Claim Center, Excel, PowerPoint, Sound decision making and problem‑solving skills
• Role model our values:
  Care, Commitment, Community, Confidence
• Your enthusiasm is infectious, and you challenge status quo, find solutions to problems, and go the extra mile for our customers and people

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities
• Hybrid…