Design Specialist

The Design Specialist transforms customer needs into actionable solutions through system design and detailed documentation. You will work closely with sales team members, including Account Managers, to understand client requirements, identify potential risks and communicate with stakeholders.

What you’ll do:

The Design Specialist transforms customer needs into actionable solutions through system design and detailed documentation. You will work closely with sales team members, including Account Managers, to understand client requirements, identify potential risks and communicate with stakeholders. This role involves presenting solutions and explaining complex technical designs in a simple way that helps customers clearly see how the solutions meet their needs.

By creating accurate, comprehensive design packages, you ensure the project team has the details needed for successful execution. Strong problem‑solving skills that balance addressing customer desires and satisfaction with internal business needs are essential. The Design Specialist takes ownership and responsibility for accuracy and feasibility of designs ensuring successful project execution through collaboration and support.

• Collaborate with Account Managers to understand customer requirements and translate them into functional system designs.
• Participate in client discussions to explain design concepts and demonstrate how proposed systems meet their needs.
• Provide labor estimates and material requirements to support the sales proposal creation.
• Develop and maintain comprehensive design standards packages tailored for large and repeat customer accounts.

• Develop detailed system documentation, including a bill of materials, conceptual block diagrams, infrastructure plans, and scopes of work.
• Determine infrastructure requirements, such as power, data, and conduit, during pre‑sales efforts and coordinate with general contractors.
• Assess project risks and account for site conditions, scheduling requirements, and dependencies in the design.
• Review pre‑construction documentation to ensure clarity and alignment with project objectives.
• Coordinate with vendors, architects, consultants, and contractors to align designs with project constraints during design development.

• Support project teams during implementation and provide technical input as the “design authority” as needed.
• Perform additional tasks, responsibilities, and projects as needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives.

• Strong problem‑solving skills and the ability to identify and address risks effectively.
• Customer‑focused mindset with a commitment to delivering solutions that exceed expectations.
• Effective stakeholder communication: experience conveying technical concepts to both technical and non‑technical audiences, including clients, project managers, and field teams.
• Detail‑oriented: knows the difference between “good enough” and “perfect” and strives for accuracy in work.
• Experience working in cross‑functional teams, including sales, project managers, and vendors.
• Ability to meet deadlines and manage priorities independently in a fast‑paced environment.
• Self‑directed learning habits to stay current with emerging AV technologies, industry standards, and best practices through ongoing education or certifications.

• Proficiency in design and configuration of AV systems, including software tools and standards.
• A working understanding of IP networking, including topologies, AVoIP, and network design architecture.
• Familiarity with AV/IT industry standards such as AVIXA, ANSI/TIA, or other relevant guidelines.
• Familiarity with tools such as CAD (e.g., AutoCAD, Bluebeam Revu).
• Familiarity with common infrastructure requirements, including power, data, and conduit, and how they integrate into AV systems.
• Two (2) or more relevant audio/DSP certifications (Biamp, Q‑SIS, BSS, Extron, Shure, etc.).
• Valid driver’s license and…