Customer Research Specialist at Aviva

Transform customer insights into strategies at Aviva Canada as a Customer Research Specialist. In this hybrid role, you'll work on quantitative and qualitative research to enhance customer experiences accurately.

Your role involves applying your extensive research background of 5-7 years to analyze customer data and create engaging presentations for stakeholders. You'll manage trackers and work closely with teams to maintain data integrity while utilizing your deep understanding of customer feedback mechanisms.

Key Responsibilities:

• Analyze and report on customer research data

• Create presentations that highlight key findings

• Maintain internal tracking systems for questionnaires

• Collaborate with Aviva UK for reporting

• Use text analytics to evaluate customer interactions
Requirements:

• Bachelor's degree or equivalent in marketing research

• 5-7 years of relevant research experience

• Strong skills in quantitative analysis

• Proficient in Qualtrics survey software

• Familiarity with Net Promoter Score
Leverage your research abilities to elevate customer experiences at Aviva Canada.
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