Senior Insights Manager

Overview

Shape customer understanding with Aviva Canada as the Senior Manager, Research and Insights. Lead B2C and B2B research initiatives and drive impactful decisions across the organization.

In this senior leadership role, you will oversee the Research and Insights function, reporting directly to the Vice President, Customer. You will guide complex NPS and research efforts, providing expert insights while leveraging qualitative and quantitative methodologies, including emerging AI techniques. This is a pivotal role where you will prioritize research initiatives and ensure they align with business strategies.

• Lead B2C and B2B cross‑functional research initiatives
• Transform research into actionable insights for decision‑making
• Build strong relationships with stakeholders across the organization
• Develop and mentor a high‑performing research team
• Deliver clear reporting and presentations to senior leadership

• 8–10 years of B2C research experience
• Proven NPS measurement capabilities
• Solid expertise in survey methodology and design
• Excellent communication skills, English required
• Familiarity with research technologies and tools

Become a key leader in advancing customer insight strategies with Aviva Canada.