Lead Research Insights Manager at Aviva

Drive insights-driven decision-making as the Senior Manager, Research and Insights at Aviva Canada. Lead significant B2C and B2B research initiatives across the organization.
In this leadership position, you will report to the Vice President, Customer, managing comprehensive research projects and initiatives, including NPS work.

Your role involves utilizing qualitative and quantitative research methods, ensuring customer insights are embedded in business strategies. You will collaborate with diverse teams to assess research needs and translate them into impactful insights.

Key Responsibilities:

• Direct all B2C and B2B research initiatives organization-wide

• Transform data into strategic insights for business impact

• Foster strong relationships and advise senior leaders

• Coach and develop a talented research team

• Create detailed presentations and reports for stakeholders
Requirements:

• 8–10 years in research and insights leadership

• Proven skills in NPS measurement and reporting

• Expertise in survey design and analysis

• Strong presentation and communication abilities

• Familiarity with data analysis tools and emerging technologies
Lead the research and insights function at Aviva Canada and impact key business strategies.
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