Job Description & How to Apply Below
The General Manager is accountable for every aspect of the store’s performance, ensuring all areas of the store are achieving key results. They are responsible for leading a team of employees to deliver an exceptional customer experience and for ensuring the store meets or exceeds its sales and profitability goals. They are responsible for creating an environment and store culture that promotes employee engagement, growth, and development.
WHAT YOU’LL DO:
Functional
Articulate Indigo’s mission and strategy and communicate business goals to store team
Ensure strategic priorities, sales goals, and profitability targets are met by identifying opportunities to improve sales and omni customer experience, control expenses, and manage inventory and shrink
Act as an advocate for the customer by placing them at the forefront of all decision-making processes
Identify local market trends and competitors to proactively anticipate customer needs and expectations
Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers
Lead regular Visual Merchandising Assessments (VMA) and review product flow with a focus on customer experience; driving sales and profitability by allocating resources to support visual changeovers and initiatives
Continually assess staffing levels and lead recruiting and selection of new employees
Own store schedule
Open and close store and manage sales floor
Ensure health and safety of employees and customers is top priority and that store complies with all provincial health and safety policies and procedures
People
Build strong teams by attracting and developing the best talent
Bring out the best in others; empower and constructively stretch talent
Give authentic feedback on performance and potential
Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goals
Collaborate with others to drive flexible and just in time solutions, quickly and easily
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage others to get input
Encourage others to freely share their point of view and be open to feedback
Accountable for the overall engagement, productivity, turnover, and bench strength of the team
Cultural
Model Indigo’s beliefs and convey a positive image in everything you do
Celebrate diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
Embrace, champion, and influence change through your team and/or the organization
Qualifications
WHO YOU ARE:
College degree preferred or equivalent job experience
6+ years of management experience in specialty retail and/or multi-unit retail business environment; experience leading leaders
Ability to be mobile on the sales floor for extended periods of time
Availability to work a flexible schedule, including evenings, weekends, and holidays
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Bilingualism (French/English) is required for all positions in Quebec
Additional Information
At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities.
Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at if you require an accommodation at any time during the recruitment process.
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