Lumber Sales Part Time West

Position Overview

Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. They emphasize department and product knowledge, offering information on product features and related items to sell an entire project. Associates greet, engage, and thank every customer in their department and provide basic service in adjacent departments.

Ensures Customer Satisfaction

• Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer
• Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
• Ask open ended questions about the customer’s projects in order to determine their needs and level of expertise
• Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
• Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
• Educate customers about the whole project
• Using empowerment program when necessary to satisfy customers
• Execute daily stock maintenance: all products signed, displayed, and clean

Drives Sales

• Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
• Educate customers about the whole project
• Using empowerment program when necessary to satisfy customers
• Execute daily stock maintenance: all products signed, displayed, and clean

Builds Skills and Knowledge

• Maintain knowledge of all products in department and adjacent departments
• Proactively seek knowledge on all products and services

Maintains Safety and Security

• Follows all safety policies and procedures, Loss Prevention policies and procedures
• Communicates Effectively
• Customer Focus

Competencies

• Communicates Effectively
• Customer Focus

Skills

• Interpersonal Skills

Direct Manager / Direct Reports

Department Supervisor

Travel Requirements

No travel requirements

Physical Requirements

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions

• Working within a flexible schedule that may include evening and weekends
• Warehouse environment that can be dusty and noisy
• Doors are frequently open, causing drafts and interior temperature changes

Minimum Education

High School Diploma or equivalent

Minimum Years of Work Experience

• 1 to 2 years Retail or Trade experience – an asset

Certifications

None required

Other Requirements / Assets

None

Pay Range

$18.85 - $19.85 per hour

Hiring Process

The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. The technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role, while maintaining human oversight throughout the selection process.