Customer Service Supervisor

Position: Customer Service Supervisor at Shoppers Drug Mart
Location: Whitchurch-Stouffville

Take the lead as a Customer Service Supervisor at Shoppers Drug Mart, focusing on managing cashiers and merchandising in your local community. Ensure exceptional customer service and maintain store standards every day.

In this vital role, you will oversee customer service operations, managing cashier staff and merchandising functions. You will ensure compliance with store policies, provide training, and guide employees in delivering outstanding service. This position is essential for creating a welcoming environment while adhering to loss prevention standards and maintaining an organized store.

Key Responsibilities:

• Manage staffing compliance with store policies

• Train and guide cashier and merchandising teams

• Oversee loss prevention and cash management standards

• Enhance customer service by resolving inquiries

• Maintain cleanliness and organization of merchandise

Requirements:

• Strong planning and decision-making skills

• Problem-solving focus for customer satisfaction

• Organized with efficient time management

• Computer literate and knowledgeable about products

• Ability to maintain operational health and safety standards

Elevate the customer experience and manage daily store operations as a Customer Service Supervisor at Shoppers Drug Mart.
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