Store Associate

Job Description

This position is essential to the success of our retail stores. Store Associates work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. They are expected to promptly resolve any customer concerns and ensure maximum client satisfaction, stay up-to-date with product features, and maintain high quality and visual standards of the products and store.

Store Associates are tasked with achieving excellent customer service while consistently meeting the store’s sales goals.

Location:

Store #8771, 5308 Highway 7, Units 2 & 3, Markham, ON L3P 1B9.

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition of assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment.
• Must have a valid, unrestricted driver’s license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.

• Have a high school diploma or a certificate of adult education completion (CAEC).
• Have at least one (1) year of experience working in a delivery, retail, or customer service position.
• Have previous work experience selling paint and paint‑related products.
• Have previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.

Life: rewards, benefits, and flexibility to enhance your health and well‑being.

Career: opportunities to learn, develop new skills and grow your contributions.

Connection: an inclusive team with a commitment to our own and broader communities.

Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.