Job Description & How to Apply Below
Weins Auto Group is looking for an experienced Corporate Service Advisor (Multiple Locations) to join our corporate team. This is a unique position that will require you to assist the Service Departments at all of Weins 15 locations! We are looking for a self-motivated, dependable and customer-centric individual to join our Service Teams. This position is an integral role at Weins Auto Group and is the front-line service representative who is responsible for providing our customers with an expectational experience while ensuring their service needs are consistently met for our various vehicle makes and models.
Flexibility and ability to travel across the GTA is required. Our current operating cities include:
Toronto, Markham, Thornhill, Richmond Hill, Mississauga, Oakville, Whitby, and Barrie. This position will require the successful candidate to be readily available for movement between our various Service Departments on a daily and/or weekly basis.
We value our employees and believe in our staff, work-life balance and career progression from within. We are an employee-centric workplace with a focus on the whole person.
Join us; we are transforming the auto industry. See how Weins Auto Group is a great place to work, to learn and grow your career:
We offer a competitive compensation plan and a top-notch benefits plan
We are with you and value your loyalty by investing in your future with generous group RRSP options and matching program
We know everyone needs a long weekend from time to time. We try our best to make that happen for our retail associates.
We are lifelong learners and want to support our associates who endeavour to continue their education through our Educational Reimbursement Program
We have a generous Vehicle Purchase Program along with a Parts & Service Discount
We invest in your career with development and training opportunities.
We know employees need support from time-to-time. Our Employee Assistance Program is accessible to all associates.
We want more associates just like you and we offer an Employee Referral Program to thank our associates for a great referral
We celebrate personal and professional milestones and team events
We want to promote healthy lifestyle, and offer a generous fitness discounts & more
Responsibilities
Oversee and assist with the smooth operations in all areas of the service departments including the quality performance, customer satisfaction, and overall effectiveness and profitability.
Provide recommendations of procedures and guidelines to all dealerships to assist with ongoing improvements and growth.
Work with divisional Service Managers to maximize department operations (as required or requested), including but not limited to: assisting with hiring, training, motivating and coaching their team to be a leading team with optimal performance.
Ensure the sales targets for the services department are met and/or exceeded by providing ongoing support and guidance.
Forecast and track monthly sales and profit objectives. Compile and analyze monthly management reports and complete department reports as required in a timely manner.
Qualifications
A minimum of 3-5 years of experience in Service Department Management within automotive retail is required – please note this is not an entry-level position.
Strong working knowledge of computer programs including but not limited to Microsoft applications (Outlook, Word, Excel, PowerPoint, Microsoft Teams, etc.). Additionally, experience with CDK, Reynolds and Reynolds and/or PBS is required.
Strong operational leadership abilities (transparency, reporting, safety first, policy and compliance adherence etc.) along with knowledge of applicable local, provincial, and federal regulations and laws pertaining to automotive repair and service.
Excellent communication and interpersonal skills along with a proven track record of relationship building, coaching and above-average motivating and presentation skills
Valid Ontario Driver’s License with clean driver’s abstract
Pay Rate: 65,000 - 75,000
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