Administration and Ticket Supervisor

Job Information

• Job Title:
  
  Administration and Ticket Supervisor
• Job Requisition
• Ministry:
  Forestry and Parks
• Location:
  
  Cypress Hills – Hidden Valley Ski Hill
• Full or Part-Time:
  Full-Time
• Hours of Work: 40 hours per week
• Permanent/Temporary/Wage:
  Wage Seasonal Positions
• Scope:
  Open Competition
• Classification:
  Administrative Support 4 (based on 40 hours per week)
• Salary: $26.51 to $33.54 per hour

In addition to regular wages, regular Wage employees receive 11.6% in lieu of benefits and vacation leave:

• 5.6 percent of regular wage earnings instead of paid holidays.
• 6 percent of regular wage earnings instead of annual vacation pay.

Regular wage employees are entitled to shift premium pay:

• $3.25 per hour for weekends and holidays
• $2.75 per hour for evenings

• Training and daily supervision of seasonal staff including conducting performance reviews and scheduling.
• Coordinating daily tasks of the team and ensuring daily procedures are followed.
• Reviewing staff timesheets for accuracy before submitting.
• Creating and fostering an inclusive, positive work environment for all staff and visitors.
• Reviewing and reconciling ski hill revenue.
• Managing till floats, retail sales, inventory, orders, Point of Sales system, and vendor relations.
• Managing invoices and tracking expenditure.
• Daily opening tasks, closing tasks, and ensuring the ski hill is open to the public during scheduled hours of operation.
• Ensuring excellent customer service and positive guest experience; providing on-site concern management, troubleshooting, reporting, response and follow-up to customer complaints.
• Learning and adhering to emergency protocols to support visitors and staff in emergencies.
• Participating in and following Occupational Health and Safety (OH&S) policies and procedures.
• May be required to assist in various departments as needed.

• High School diploma and two years of related experience (equivalency considering 1 year experience for 1 year education).
• Minimum one year of supervisory experience.
• Valid Class 5 Driver’s License (or equivalent) and 3-year Driver’s Abstract.
• Recognized current Intermediate Standard First Aid and CPR Level “C”/AED Certificates, to be maintained throughout employment.

• Excellent customer service, interpersonal and teamwork skills.
• Ability to problem-solve in a fast-paced environment.
• Well-developed organizational and time management skills.
• Proficiency with computer programs, i.e. Microsoft Office and Adobe.
• Retail and/or cash-handling experience and/or administration experience.
• Customer service and point-of-sales experience strongly preferred.
• Knowledge of Hidden Valley Ski Resort facilities.

• Shifts are 8 hours a day, up to 40 hours a week.
• Candidates must be willing to work weekends and holidays, varying start dates from October 2026 until March 2027, pending end of ski season and operational needs.
• Various low-cost housing options are available for rent in Elkwater.
• Must have reliable transportation; the resort is about 10 minutes from Elkwater and about 40 minutes from Medicine Hat.