Client Experience Manager at Sephora

Lead client engagement as Sephora Canada's Client Experience Manager in Markham, Ontario. Elevate store performance through team coaching and exceptional customer service.

In your full-time role, focus on managing and coaching the sales floor—nicknamed the 'Stage'—while fostering an outstanding client experience. You'll lead a team of Beauty Advisors and Stage Experience Leads, ensuring training is executed effectively to meet company goals. Collaborate with various management roles to implement selling strategies and improve store performance.

Key Responsibilities:

• Facilitate training and development for Beauty Advisors

• Address client feedback promptly and effectively

• Manage in-store events with the Beauty Services team

• Ensure visual merchandising aligns with company standards

• Engage with brand representatives for team training

Requirements:

• 2-4 years of management experience in retail or beauty

• Proven track record in team motivation

• Strong communication skills and managerial courage

• Ability to identify and develop team talent

• Proficient in Windows and Excel

Lead your team to excellence while driving an unparalleled shopping experience at Sephora.
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