Financial Services Specialist

Financial Services Specialist

BMW Markham, Markham, ON L3R 5M2

Financial Services Specialist

Drive Your F&I Career Forward with Pfaff Automotive

BMW & MINI Markham is looking for an experienced, results-driven Financial Services Specialist to join our team.

This is a unique opportunity for a proven automotive F&I professional who thrives on building value, overcoming objections, and closing sales while delivering a premium customer experience.

This is not a traditional in-dealership F&I Manager position. The Financial Services Specialist will primarily conduct scheduled customer consultations by phone and video , presenting protection products and F&I solutions and successfully closing sales through these channels.

Please note: References to “remote” consultations in this posting refer specifically to customer interactions conducted by phone and video
. The work-location arrangement for this position should not be characterized as remote at this time.

Our dealership team will manage document verification, contracts, signatures, and funding , allowing you to focus on customer engagement, identifying opportunities, building value, and maximizing F&I product sales.

• Conduct scheduled F&I customer consultations by phone and video
• Review available customer and sales opportunities each day and prioritize follow-up activity
• Present protection products and F&I solutions based on individual customer needs
• Build value and confidently communicate product features and benefits
• Handle customer questions, overcome objections, and close F&I product sales
• Follow up on customer opportunities where appointments were not booked or scheduled consultations were not completed
• Re-engage customers as appropriate to maximize available F&I sales opportunities
• Track product sales through the store handoff process to support visibility and follow-through
• Partner closely with the dealership team to ensure a smooth handoff following each customer consultation
• Consistently work toward established sales, gross profit, and product penetration objectives
• Maintain accurate customer, appointment, follow-up, and sales information
• Deliver a professional, premium customer experience throughout every interaction

We are seeking a strong automotive Business Manager/F&I professional with proven, measurable sales results.

Successful candidates should be prepared to demonstrate performance in areas such as:

• Proven automotive F&I sales experience
• Strong gross profit per vehicle results
• Demonstrated product penetration performance
• Consistent deal volume
• Proven ability to meet or exceed F&I sales targets
• Experience engaging and closing customers through phone, video, or similar consultation channels
• Exceptional objection-handling and closing skills
• Strong follow-up skills with the ability to capitalize on missed or incomplete opportunities
• Excellent communication and customer relationship-building abilities
• Solid knowledge of automotive F&I and protection products
• Ability to independently manage opportunities, appointments, follow-ups, and sales activity in a results-driven environment

Please note: Strong F&I administrative or paperwork experience alone is not sufficient for this position. We are seeking a proven sales-focused F&I professional who can demonstrate the ability to identify opportunities, build value, overcome objections, follow up effectively, and close business.

Candidates must have flexibility to work:

• Afternoons
• Evenings
• Saturdays

BMW & MINI Markham offers a comprehensive benefits package designed to support you and your family, with options that include:

• $100,000+ annual earning opportunity for a strong performer
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Disability Coverage
• Life Insurance
• RRSP…