Client Experience Coordinator

Kinark Child and Family Services has a rich 50-year history serving children and youth through a wide range of evidence-based mental health services that include individual, family, and group counselling. We are on a mission to help children and youth with complex needs achieve better life outcomes with a broader vision of a healthy future for Ontario’s children and youth. We have a passionate team of over 700 staff serving close to 9,000 children and youth each year in our three program streams - Community-based Child and Youth Mental Health, Autism, and Forensic Mental Health.

Our people are the heartbeat of our organization where ‘Holding children, youth, and families at the centre of all that we do’ is only one of the values that guides our work.

In support of our journey towards being an employer of choice in our sectors, our staff is engaged for feedback to identify and support improvements, big and small, to enhance the employee experience.

For more information about Kinark, our values, our strategic priorities, and our service programs, please visit our website  .

What we offer:

• Competitive salary, comprehensive health and dental benefits, and other employment perks *
• Flexible work arrangement supporting employee work life balance
• Employer Matching Defined Contribution Pension Plan up to 6% *
• Employee Wellness Program
• Extensive Educational and Training Opportunities and Supports
• Supportive work environment with regular Supervision and Feedback
• Renowned Accredited Clinical Programs

* Dependent on hours worked, length of service and/or collective agreement (where relevant)

We currently have an opportunity for:

Position Title

Client Experience Coordinator

Program Lists

Kinark Child & Family Services ->
Autism Services

Location

Markham, ON L3R 5X5 CA (Primary)

Reg/Temp

Temporary

Start Date

September 21, 2026

Temporary End Date

September 20, 2027

Full/Part Time

Full-Time

Relief

No

Other Employee Classification (if applicable)

Total # of hours per week

35

$30.77/hr CAD - $38.46/hr CAD

# of Positions

1

Close Date

September 5, 2026

Job Description

Client Experience Coordinator

The Client Experience Coordinator position will be located out of one of our Kinark offices across the GTA Region, York Region or Simcoe. The successful candidate will work up to 35 hours per week and the role is accountable to deliver administrative, client support and seamless communication and collaboration for families, clinicians and external partners.

Please note this is a 12-month hybrid role.

The hourly range for this position is: $30.77/hr CAD- $38.46/hr CAD. Compensation is negotiable and will be determined based on the successful candidate’s experience, skills, and qualifications.

Duties & Responsibilities:

• Providing seamless, efficient, client experience service to prospective and recurring clients including but not limited to:
  • Answering questions, educating, articulating fees, payment options and completing contract documents for caregiver review and completion.
  • Acting as the communication conduit between clients and clinicians;
  • Providing information about service offerings and collaborating with the Community Engagement Lead team to converting families to fee for service programs at Kinark;
  • Gathering intake information to help determine client suitability for service including obtaining consents and collateral client information;waitlist management and triaging; fielding client complaints and concerns; providing service navigation & liaising with community partners; supporting the completion of Service Contracts, funding applications, referral forms, etc.
  • Responding to emails, phone calls, and other correspondence from external parties (community partners, insurance agencies, etc.) in an effective, respectful, and timely manner and helping to build and maintain collaborative relationships with community partners
  • Active participation in community events as a client representative and ambassador of Kinark. This may include supporting the development and distribution of advertising and marketing materials to clients and other relevant community partners to enhance community awareness of program service offerings
  • Supporting clinician needs to ensure client…