Bilingual Customer Case Specialist at Hyundai

Shape customer experiences as a Bilingual Customer Case Specialist at Hyundai Auto Canada Corp. in Markham, Ontario. Resolve high-profile legal cases with exceptional customer service.

In this role, you will handle complex customer issues in pre-litigation phases, offering strategic solutions and case management. You’ll prepare documents for Small Claims Court, represent the company, and ensure all cases are meticulously tracked and managed. Your ability to negotiate and communicate effectively will be vital.

Key Responsibilities:

• Efficiently manage pre-litigation customer cases

• Prepare and attend Small Claims Court on behalf of Hyundai

• Maintain accurate records and tracking tools

• Create reports on case trends and statuses

• Negotiate settlements with all necessary parties

Requirements:

• Bachelor's degree or significant equivalent experience

• 5+ years in a related legal role

• Strong negotiation and decision-making skills

• Proficiency in Microsoft Office Suite

• Excellent communication, both verbal and written

Utilize your skills in a collaborative environment at Hyundai, focusing on customer satisfaction and legal resolution.
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