ShelterCare Support Worker; Evenings

At House of Friendship, we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive.

We live and breathe our values of Compassion, Inclusion, Justice, Dignity and Hope. And we have fun!

Sounds pretty great, doesn’t it? It is!

A shelter program that is following the Shelter Care model of providing a place to stay and staff support 24/7. Shelter Care creates opportunities where individuals experiencing homelessness have access to on-site, integrated housing and health supports so they can become healthier and house - exiting the cycle of homelessness for good. The Shelter Care Support Worker will work as a member of an interdisciplinary team to support men experiencing homelessness to secure appropriate permanent housing.

The Shelter Care Support Worker will support individuals in improving their health, wellness, and the life skills needed to be successful in the program Shelter Care program and to successfully transition to housing. A trauma informed person-centered and housing first approach is demonstrated in one on one and team-based interactions. Successful candidates may also be required to provide program coverage and support at the Safer Use program (SUP) located within Shelter Care, as needed.

This is a six-month contract position from approximately mid-November 2026 to May 21, 2027.Shifts will be Monday to Friday 4:00pm to 12:00am. Successful completion of a Police Records Check (Vulnerable Sector) requiredpre-employment.

• Engage participants in meaningful support relationships to achieve the goal of obtaining permanent housing, wellbeing stability and a successful stay while accessing Shelter Care

• Understand and consistently implement program policies and procedures, including and not limited to: incident reporting, harm reduction, fire prevention, privacy and confidentiality, safe substance use onsite, restrictions and restorative practices, storage of personal belongings, etc.

• Work with each new person accessing the program for intake conversations and orientation to the program, including expectations and intended program outcomes of the shelter stay

• Engage in rapport building with individuals while doing on the floor tasks such as healthy living space assessments and life skill building

• Connect with a caseload of individuals accessing the shelter to develop personalized housing plans to ensure experiences of homelessness as brief as possible

• Engage participants in building life skills tied to housing retention, such as navigating community resources to enhance the circle of support and resources pertaining to financial and overall wellbeing

• High level of professional accountability and integrity in managing data (e.g. HIFIS, daylogs, support notes) and any required work involving database entry

• Attention to detail and integrity in managing the personal belongings of the people we serve, including the signing in and out and management of medications

• Act as a first responder to medical emergencies/crisis to ensure participants’ wellbeing and navigate emergency services to respond

• Implement work procedures to improve our service excellence and organizational culture

• In order to ensure a clean and hygienic environment for all, cleaning up bodily fluids/waste, may, at times, be required

• Witnessing and responding to crisis

• Confidently support conflict de-escalation while addressing behavioural concerns to ensure effective mitigation of…