Senior Customs Specialist – DH Customs Broker DH Customs Broker

DH Supply Chain is a self-run warehousing company specializing in overseas warehouses in Canada. Our company has 16 years of service experience, mainly providing one-stop service for cross-border e-commerce sellers, integrating professional overseas warehouse service, customs clearance service, logistics warehousing service, and truck transportation service in North America, and guaranteeing to provide customers with 24-hour service throughout Canada.

As a licensed customs brokerage firm, we facilitate smooth customs clearance for imports to both Canada and the United States. We offer a variety of transportation modes, including air, rail, ocean, courier, and truck, and handle customs clearance at all ports across Canada.

We are currently seeking a full-time Customs Specialist to join our team at our office. This is a fantastic opportunity for an experienced professional to contribute to the smooth operation of our logistics and customs processes.

• A good corporate culture and working environment, created by a strong team
• Good room for advancement
• Competitive group insurance
• Paid sick and annual holiday
• Company events and celebrations

• Review, monitor and process import transactions on a daily basis, including B3, B2, Cadex, etc.
• Follow up with complex cases and support internal teams for customs clearance, contact CBSA if necessary
• Build and maintain excellent, direct working relationships with the client and/or carriers, provide day to day contact and support
• Prioritize and complete work according to client’s needs, demands, customs requirements and DH standards for release conditions and ensure compliance
• Create and proactively maintain the client tariff database, ensuring all associated system maintenance files/information, associated vendors and keywords are accurate and current in order to take advantage of data defaults for accurate quality output and one-step processing. Update information as necessary
• Verify documentation for release conditions and compliance
• Participate fully with other team members in the day-to-day operations of the team, including setting priorities, organizing, and scheduling work, coordinating with others, problem-solving and decision-making, participating in meetings and handling special projects

• Mandarin is an asset

• Diploma/degree in international business/logistics/customs field, or equivalent work experience
• 2 years of experience as a customs broker, familiar with Customs Tariff
• Proficient in Microsoft Office suite including Word, Excel
• Proficiency in Candata is an asset
• Professional maturity and demonstrated ability to take initiative, to work independently and follow through on work assignments
• Competency to maintain the highest level of confidentiality and treat sensitive information with discretion
• Personable and courteous in working relationships with clients and colleagues
• Excellent communication skills with all stakeholders
• Excellent time management, multi-tasking skills, and the ability to adjust to changing priorities
• Excellent problem-solving skills with the ability to manage and prioritize tasks