Shift Manager

Job Summary:

The Shift Manager, Warehouse Operations is responsible for leading day‑to‑day operational performance across all lines of business within the BSRx Fulfillment Facility, including but not limited to, OHAH, Specialty, DEX, Helio Med, and Shipping & Receiving. Reporting to the Manager, Warehouse Operations, this role provides hands‑on leadership to ensure safe, efficient, and compliant execution of warehouse activities across assigned shifts.

The Shift Manager partners closely with Inventory Managers, the Logistics Manager, Pharmacy partners—including Bayshore Compounding Services—and other cross‑functional stakeholders to maintain operational flow, resolve issues, and support service excellence. The role also contributes to strategic initiatives, capacity planning, workflow optimization, and continuous improvement efforts led by the Manager, Warehouse Operations.

• Lead and manage all warehouse activities across assigned shifts, ensuring efficient execution of receiving, shipping, inventory movement, and fulfillment tasks.
• Oversee daily operations across all BSRx business lines, ensuring service levels and productivity targets are met.
• Provide clear direction to shift teams, ensuring alignment with operational priorities and performance expectations.
• Support workflow optimization, resource allocation, and capacity planning in collaboration with the Manager, Warehouse Operations.
• Own end‑to‑end accountability for shift performance across all business lines, including service levels, throughput, backlog recovery, and timely resolution of operational gaps.
• Exercise real‑time decision‑making authority during the shift to re‑prioritize work, reallocate labour, adjust workflows, and redirect resources to protect service, quality, and safety outcomes.
• Monitor and manage shift‑level KPIs (e.g., productivity, errors, backlog, labour efficiency), taking immediate corrective action and escalating material risks with recommended solutions.
• Ensure effective shift‑to‑shift handover by documenting outstanding issues, risks, and priorities, and communicating clearly with incoming shifts and leadership to maintain operational continuity.
• Act as the primary escalation point during the shift for operational, quality, safety, inventory, and service delivery issues, ensuring timely resolution or structured handoff.
• Enforce quality, safety, and compliance standards by exercising stop‑work authority and escalating immediately when risks to product integrity, regulatory compliance, or employee safety are identified.
• Maintain shift‑level accountability for inventory integrity by ensuring accurate system transactions, controlled movements, and adherence to inventory management processes.
• Drive execution and adoption of new SOPs, workflow changes, and system updates on shift, addressing execution gaps and reinforcing compliance through coaching and oversight.

• Conduct daily shift meetings to communicate priorities, safety reminders, workflow expectations, and performance updates.
• Recruit, train, coach, schedule, and performance‑manage shift employees.
• Implement performance measures, productivity targets, and improvement plans as required.
• Foster a positive, collaborative, and accountable team culture.
• Support employee engagement, development, and succession planning.
• Manage attendance, absenteeism, and short‑notice staffing challenges in real time, implementing contingency coverage and escalating patterns as required.

• Ensure compliance with SOPs, quality standards, and regulatory requirements across all warehouse functions.
• Participate in quality assurance activities, audits, and continuous improvement initiatives.
• Support the development and maintenance of training materials and operational documentation.
• Identify operational risks and elevate or resolve them appropriately.

• Partner with Inventory Managers, Logistics Manager, and Pharmacy teams—including Bayshore Compounding Services—to maintain operational flow and resolve issues.
• Collaborate with internal stakeholders to integrate warehouse operations with broader business…