Distribution Supervisor

Do you believe that a company’s success depends on its people?  If so, PSI is the place for you! PSI is nothing without people who build, design, and support it. We’re looking for a Senior Distribution Supervisor/ Assistant Manager to join our scaling organization.

What’s Important To Us

We are seeking to attract individuals who share and demonstrate our core values:  Judgement, Curiosity, Agility, Results, Ownership, Teamwork .

At Pacific Smoke International, our mission is to help people quit smoking by providing safer alternatives to traditional cigarettes. As the leading distributor of electronic vaporizers and award-winning vaping products in Canada, we've made significant progress since our founding in 2013. However, we have much more to accomplish for our customers, and we're looking for a culturally aligned  Senior Distribution Supervisor/ Assistant Manager  to join in our  Distribution  team at our Markham headquarters.

Take part in joining an exciting career in a booming industry!

Overview

The Senior Distribution Supervisor / Assistant Manager is responsible for leading distribution operations with a primary focus on picking performance, service level execution, and team development.

This Role Ensures

100% on-time execution aligned with shipping cutoffs
≥98% OTIF (On-Time In-Full)
≥99.5% order accuracy

Acting as the second-in-command to the Distribution Manager, this position requires a highly hands-on leadership approach, with strong presence on the warehouse floor to drive execution, coach team members, and resolve operational issues in real time.

The role combines execution excellence, people leadership, and data-driven decision-making to support both day-to-day operations and long-term continuous improvement.

Key Responsibilities

Picking Operations Leadership (Primary Focus)
Lead daily picking operations with strong floor presence
Ensure:
100% on-time execution aligned with carrier cutoffs
≥99.5% picking accuracy
Monitor real-time performance and resolve delays proactively
Enforce strict adherence to SOPs and RF scanning discipline
Optimize picking workflows, batching, and task execution
Service Level Ownership (OTIF & Accuracy)
Own and deliver:
OTIF ≥98%
Accuracy ≥99.5%
Identify at-risk orders and intervene before failure
Conduct root cause analysis on:
Late shipments
Picking/fulfillment errors
Implement corrective and preventive actions
Cross-Functional Operations Leadership
Coordinate across:
Receiving
Inventory / Down stocking
Transfers
Packing & Shipping
Ensure alignment to prevent bottlenecks and delays
Step in to lead any function when required
Team Leadership & Development
Provide hands-on coaching on the warehouse floor
Develop team capability in:
Accuracy and productivity
WMS / RF system usage
Process discipline
Address performance gaps and build consistency
Support development of future leads and supervisors
Process Discipline & SOP Enforcement
Enforce strict adherence to operational SOPs
Maintain discipline in:
Task execution
Inventory handling
Order fulfillment processes
Drive a zero-tolerance culture for errors impacting service
Capacity Planning & Operational Control
Monitor daily volume and forecast workload
Adjust labor and resources to prevent bottlenecks
Manage:
Labor allocation (zones, tasks, priorities)
Overtime planning and scheduling
Ensure optimal staffing aligned with operational demand
Exception Management & Problem Solving
Manage operational issues including:
Inventory discrepancies
Partial orders
Transfer issues
Shipping delays / carrier constraints
Coordinate with:
Order Desk
Inventory Control
Human Resources (staffing, hiring, onboarding)
Customer Service
Take immediate action to minimize service impact
Continuous Improvement & Efficiency
Analyze operational performance:
Productivity
Accuracy
OTIF trends
Identify and implement improvements in:
Workflow efficiency
Picking optimization
Process standardization
Support automation readiness and system enhancements
Leadership Backup & Decision-Making
Act as backup to the Distribution Manager
Lead operations independently when required
Make real-time decisions on:
Labor allocation
Order prioritization
Escalations
Ensure operational continuity at all times
Data Analysis & Reporting
Utilize…