Information Officer Apprenticeship

Closes in 20 days (Friday 30 January 2026 at 11:59pm)

Assisting with the Council’s information services to residents and visitors. Maintains a key focus on developing the visitor and resident experience around Marlborough; looking for opportunities to develop this experience. Focusing on accessibility, inclusivity, communications, and marketing, or added value attractions or activities.

Hours:

30 hours a week, including 5 hours of study time and some evening and weekend working, which will be taken in lieu by arrangement.

Start date:

Monday 2 March 2026

Duration: 1 year 6 months

Most of your apprenticeship is spent working. You’ll learn on the job by gaining hands‑on experience.

To assist with (in any order as required):

• Face to face provision of information to residents and visitors at enquiry point, and by telephone.
• Maintaining a stock of tourist and resident information leaflets.
• Providing information for residents in online and print formats, e.g., produce a newsletter.
• Maintaining the tourist information point in George Lane car park.
• Explore social media and App opportunities to improve information provision for residents and visitors.
• Updating Explore Wiltshire Marlborough App.
• Creating content – e.g., writing news articles for the Council’s website, press releases, social media, or in print to support events, projects, or consultations.
• Adding to the Council’s stock of photographs of the town.
• Telephone and front office enquiries, signposting callers to other service providers where relevant.
• Council communications and marketing via council media and the website.
• Providing support and assistance to the administrative team for a range of core Council activities, services, meetings, and events as required.
• Undertaking other tasks relevant to the needs of the business.

The overall workload will be coordinated and prioritised in liaison with the line manager who will be the Corporate Services Officer (and supported by the Town Clerk), with a weekly, monthly, or quarterly work schedule planned and agreed.

The post holder (apprentice) will need to undertake a project to meet their training requirements e.g. devising a ‘property management schedule’.

5 HIGH STREET
MARLBOROUGH
SN8 1AA

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face‑to‑face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high…