Patient Services Administrator

Are you looking for a new challenge and to join a friendly and supportive team? If so, The Old School Surgery would love to hear from you.

The Old School Surgery values teamwork and the chance to work in a welcoming practice where your contribution is truly appreciated.

We are looking for an additional member to join our reception team for 17 hours per week over the following days:

Monday 08:00 - 14:00

Tuesday 08:00 - 14:00

Thursday 08:00 - 13:00

Flexibility to cover holidays and sickness throughout the week between the hours of 08:00 and 18:30 would be required.

The role involves a variety of patient administration and front-line patient support over the telephone and face to face within a rural general practice setting.

Key responsibilities include:

• Opening and closing of the surgery.
• Give out repeat and acute prescriptions to patients or their representatives.
• Assist patients with face-to-face enquiries and follow up as necessary.
• Answer all incoming telephone calls, booking appointments as necessary and actioning any queries resulting from those calls.
• Ensure all emails are acknowledged and processed in the correct time frame.
• Patient administration to include registrations, online access, DVLA, insurance requests.
• To ensure all tasks are dealtwith and escalated if necessary.
• Process all scanning. (Paper and electronic)
• Support GPs and The Practice Managers.

The Old School Surgery is a small, friendly rural dispensing practice caring for approximately3,500 patients which isbeautifullysituated alongside the Kennet & Avon Canal in the North Wessex Downs,anArea of Outstanding Natural Beauty. The village benefitsfromdirect train links to London, nearbymotorwayconnections,excellent local schools, and easy access toSavernake

Forestand the market towns of Marlborough and Hungerford.

Awelcoming village store with post office and bakeryis located immediately adjacent to the practice, adding to the strong sense of community and worklife balance.

We are proud to be ahappy, supportive and respectful place to work, where staff feel valued and supported. Our work is guided by ourcore values of Kindness, Teamwork and Integrity, which underpin how wecare for our patients and how we treat one another.

We are part of theEast Kennet Primary Care Network and are along-established teaching practice, supporting GPtrainees and medical students. The practice uses theSystm

One clinical system, consistently achieves high QOF performance, and is rated

Goodby the CQC. We are also avisa sponsoring organisationandhold

RCGP Veteran Friendly accreditation.

The practice offers a wide range of enhanced servicesincludingminor surgery, joint injections, cryotherapy and LARC services,providing varied and rewarding clinical work within a well-supported environment.

To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the practice team.

Duties include greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages, and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service provider.

Job Responsibilities (not limited to):

• Maintaining and monitoring the practice appointment system.
• Book all nursing appointments.
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
• Signpost patients to the correct service where appropriate.
• Process incoming and outgoing emails.
• Process documentation as required.
• File and store records as required.
• Data entry of new and temporary registrations and relevant patient information as required.
• Input data into the patients healthcare records as necessary.
• Scanning of patient related documentation and attaching scanned documents to patients healthcare records.
• Accept payment for private medical work.
• Manage all queries (including administrative queries) as necessary in an efficient manner.
• Accept deliveries from couriers.
• Ensure the pathology samples are collected.
• Maintain a clean, tidy, effective working area at all times.
• Support all clinical staff with general tasks as requested.

• Experience of working as a GP Receptionist or similar position within a medical setting.
• Experience of using Systm One.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.