Despatch Assistant

QC and Despatch Administrator

Salary: £27,250.00 per annum

Employment Type: Full-time, Permanent

Working Hours: 08:30 - 17:00, Monday to Friday

We are looking for a highly motivated, focused and adaptable person to join our company as a QC and Despatch Administrator, working in the despatch team, delivering rigorous quality inspection and timely despatch to ensure we hit the key service metric of delivery within 7 working days.

• Ensuring the daily preparation of production sheets, frequently throughout the day for handover to paint team.
• Completing full quality inspection of all fabrics ensuring that QC standards are met.
• Carrying out the inspection, rolling and shipping of all fabric orders from production and stock, ready for daily collection by couriers.
• Daily processing, picking and sending of sample orders.
• Meticulous record-keeping across all areas of the role.

As a key member of the despatch team, our ideal QC and Despatch Administrator candidate will have strong team-working ability, strong communication skills and align closely with our company value of people-first in the way you interact with those around you. You will have a passion for excellence, a keen eye for detail and the ability to think on your feet and solve problems under pressure, with outstanding organisational skills.

Sustainability is at the heart of our business and we are looking for a QC and Despatch Administrator who is willing to make this part of their everyday thinking in their role.

At Fermoie, we value our employees and offer a comprehensive benefits package that typically includes:

• Competitive salary of £27,250.00 per annum
• Generous holiday entitlement plus statutory bank holidays and a long service holiday award
• Private Healthcare
• Enhanced family leave schemes
• Bicycle scheme
• NEST pension scheme
• Octopus Money benefit (financial education, coaching and planning)
• Opportunities for career development and training
• Supportive and friendly working environment
• Access to a generous staff discount

Established in 2010 by Farrow & Ball founders Tom Helme and Martin Ephson, Fermoie is a creator of fine fabrics, lampshades and accessories. We design and manufacture all our products entirely in-house, using our own proprietary colour-mixing and production techniques. We are proud to hold the King’s Award for Enterprise (International Trade) which we were awarded in 2024, and became B Corp certified in 2025.

Joining Fermoie means becoming part of a dedicated team who love what we do. We are committed to your professional growth and wellbeing, fostering a culture where your skills are valued and your contributions make a real difference. If you would like the opportunity to thrive in an exciting, fast-paced and nurturing environment then we would love to hear from you.

Fermoie is committed to ensuring fair treatment and equal opportunities for anyone who applies to work with us. In practice, this means that we will not discriminate on the grounds of any protected characteristic during the recruitment journey, and we welcome applications from people of all backgrounds and walks of life. We foster an inclusive working environment and ensure our ethos of equality permeates everything we do.

This role usually involves being on your feet for a full shift.