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Program / Project Manager Operations Manager

Project Manager, Program ​/ Project Manager, Operations Manager

Job in Marlborough, Hartford County, Connecticut, 06447, USA
Listing for: Advanced DRI
Full Time position
Listed on 2026-01-12
Job specializations:
  • Management
    Program / Project Manager, Operations Manager
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below

Are you ready for an exciting job where no two days are ever the same? Our Project Managers handle residential and/or commercial restoration projects. Jobs include but are not limited to fire and water restoration jobs that involve mold, lead paint and/or asbestos as well as reconstruction.

We are committed to providing Team Members with a compensation and benefits package that is both comprehensive and competitive within the construction/restoration industry. We offer Commission Pay, Company provided cell phone, vehicle and gas card, Medical, Dental, Vision and Aflac insurance, Retirement Plan, Paid Time Off (PTO), and 7 paid holidays.
Summary/objective

The Project Manager is tasked with successfully delivering construction services for clients and key relationships. Project Managers work diligently to meet and exceed customer expectations, develop and grow referral relationships and steward the company brand.

Essential functions

  • Manages project costs and adheres to predetermined budgets.
  • Manages subcontractor relationships and delivery of services.
  • Recruits subcontractors.
  • Manages in-house trade staff.
  • Ensures quality control and work site safety.
  • Manages production schedules and timelines.
  • Operational sales and development of company brand.
  • Collects project funds.
  • Manages material and resource providers/vendors.
  • Manages customer and tenant relations.
  • Supports ongoing training and development of team members.


    • Interior and Exterior Inspections:

  • Contact the customer within specified time frames for emergency and non-emergency claims.
  • Schedules customer appointments.
  • Travels to the job site to perform inspection.
  • Provides necessary supporting documentation including labeled photos, sketches, scope notes with observations, and room diagrams with accurate measurements so that an accurate estimate can be written.


    • Customer Service:

  • Works with customers to ensure they understand the process.
  • Provides information on ADRI and how we do the repairs.
  • Works with insurance adjusters to provide updates and changes.
  • Ensures all updates are made within the internal management software.


    • Job Preparation:

  • Contacts customers and conducts walk-through of the scope to ensure that it is accurate, and all questions are answered.
  • Schedules jobs based on deadlines and crew availability.


    • Project Management:

  • Ensures crew is prepared with the proper scope and materials.
  • Maintains communication with customers to ensure customer satisfaction.
  • Continuous management of job labor and material costs to ensure the job remains within budget.
  • Manages sub-contractors to ensure completion of job.
  • Maintains and updates status in company’s project management software (DASH).
  • Resolves customer issues and complaints.
  • Adheres to the guidelines and Service Level Agreements set forth by insurance programs.
  • Ensures a high level of quality of work is being performed.
  • Follows Safety Guidelines.

    • Competencies

    • Competency with computers, phone and other mobile platforms.
    • Competency with MS Office Suite, Google Docs and other related software.
    • Excellent verbal and written communication skills.
    • Excellent interpersonal and customer service skills.
    • Excellent time management skills with proven ability to meet deadlines.
    • Strong analytical and problem-solving skills.
    • Strong supervisory and leadership skills.
    • Ability to prioritize tasks and to delegate them when appropriate.
    • Ability to function well in high-paced and at times stressful environments.

    Required Emergency / After Hours Assignments

    • Participates in 24-hour on-call rotation, responding to emergency losses after hours.
    • Ensures every Field Team employee is aware and given timely notice of on-call shift assignments.
    • During assigned on-call shift be responsive, answering all phone calls.
    • Ensures all Field Team employees who are on-call are responsive, answering all phone calls during shift assignment.

    Supervisory responsibilities

    Overseeing Subcontractors, in-house trade staff, temporary labor teams and vendor relationships.

    Work environment

    Office and administrative environments.

    Residential and commercial work sites.

    Physical demands

    • Prolonged periods of sitting in vehicles and at a desk.
    • Must be able to carry and climb a ladder up to 25’.
    • Must be…
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