Home Care Scheduling Coordinator- Marlborough Job Marlborough area,Massachusetts USA,Administrative/Clerical

The Guardian Angel Senior Services is looking for a Scheduling Coordinator to support our in‑home caregivers and company needs. This job provides the needed support to manage clerical duties and projects associated with the position, as well as tasks to grow and manage accounts through excellent customer service and attention to detail. Previous caregiving experience is preferred.

Submit your resume now for consideration or give our office a call at

Responsibilities

Schedule caregivers with clients and communicate changes and updates to all necessary parties.

Collect and input pertinent client information in order to most efficiently match and deploy caregivers.

Enter new clients in Generations as needed.

Provide assistance to team members as needed and respond urgently to last‑minute call‑outs.

Coordinate communication with caregivers among team members.

Update caregiver availability and information and communicate appropriately to the team; work with caregivers to create optimum schedules.

Call caregivers on alerts, investigate why they are late, document, and notify the manager as needed.

Act as liaison between clients, direct care workers and management.

Manage and grow assigned client accounts and participate in quality improvement.

Work with management to ensure compliance with all company policies and procedures.

Problem solve and direct escalated issues to management.

Organize schedules in coordination with the needs of clients and caregivers and perform diversified clerical duties.

Maintain and update employee attendance records as needed.

Participate in confirming and verifying telephony daily, noting and escalating repeat offenders to the manager.

Participate in on‑call rotation.

Cover shifts with clients when needed.

Double‑check schedule accuracy for payroll and billing by deadlines.

Perform other related duties as assigned.

Job Requirements

Strong analytical, detail‑orientation, organizational, and problem‑solving skills.
Strong written and verbal communication skills; able to manage multiple projects with deadlines, prioritize, re‑prioritize, and multi‑task.
Ability to work under tight deadlines, manage crises, and take on additional tasks with short notice.

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