Collections Assistant

Back Collections Assistant

Location: Marlborough, MA

Schedule: Hybrid, minimum 5 days per month onsite, though additional onsite days may be required

Hours: Monday–Friday, 8:00 AM–5:00 PM

Pay: $20.00–$ 21.50 /hour

Assignment Length: 4–6 months, temporary only; will not convert to permanent

• Receive, document, sort, and distribute incoming mail and correspondence via mail, email, fax, and other channels
• Collect and process outgoing mail in a timely manner
• Assist the Collections Department by answering calls, fielding inquiries, and supporting internal and external members as needed
• Process payments for delinquent, bankrupt, CCCS, charged-off, and other accounts handled by the Collections Department
• Assist with processing charge-offs on accounts
• Generate department letters, including loss policy letters, Right to Cure letters, voluntary surrender letters, and related correspondence
• Process transfer requests from collectors and/or team leaders
• Review, research, and respond to credit disputes
• Prepare invoices for management review and approval
• Assist with referrals of accounts to attorneys and collection agencies, including documentation and tracking
• Order and maintain office supplies and inventory
• Review, process, document, and track wellness and/or Amend-a-Note requests
• Gather documentation, pull loan files, credit bureau reports, file paperwork, type correspondence, and assist with mailing
• Perform general administrative and clerical duties including photocopying, scanning, faxing, emailing, and mailing
• Support the Collection Manager and Assistant Collection Manager with special projects
• Participate in cross-training with department specialists
• Perform other job-related duties as assigned

• High school diploma or equivalent required
• Previous administrative experience or public service experience preferred
• Proficiency in Microsoft Office, including Excel, Word, Outlook, and Power Point
• Ability to learn and use additional software applications as needed
• Strong verbal and written communication skills
• Ability to manage multiple tasks and meet critical deadlines while maintaining accuracy and quality
• Comfortable working in a fast-paced environment
• Ability to work independently
• Strong organization, time management, and prioritization skills