Client Services Coordinator; Specimen Transfers

• Posted on November 9, 2026

Showing 1 location Marlborough, MA 01752, USA

• On‑site
• Non‑Clinical
• Full‑Time
• Requisition #: CLIEN
  011784

* Relocation Assistance Available*

Build What Matters Most—Families, Futures, and Your Career

New England Cryogenic Center (NECC) was founded in 1971 and is one of the pioneers in processing and cryopreservation of human cells and tissue in the United States. W e have an uncommon dedication to our clients, and our mission is helping people achieve their dreams of having a family.

Opportunity Overview

We have an immediate opening for a Client Services Coordinator (Specimen Transfers) to join our team at New England Cryogenic Center in Marlborough, Massachusetts.

• Schedule: Monday through Friday, from 8:30 AM to 5:00 PM with required on-call weekend rotation (every three weeks)
• Compensation: $24.00 per hour (commensurate with experience)
• Relocation: Relocation assistance is available for this position

This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

How You’ll Contribute

Under the supervision of the Office Supervisor/Manager, the Client Services Coordinator (Specimen Transfers) is responsible for coordinating specimen transfer requests, supporting client accounts, maintaining accurate documentation, and serving as a primary point of contact for clients, medical facilities, and internal departments. This position requires exceptional customer service, communication, and organizational skills to ensure a seamless client experience while facilitating the secure and timely transfer of specimens.

In this role, the Client Services Coordinator (Specimen Transfers)will be responsible for:

Client Services and Transfer Coordination

• Serving as the primary point of contact for clients via phone, email, chat, and information lines
• Coordinating specimen transfer requests with clients, receiving facilities, and internal departments
• Reviewing and processing transfer, withdrawal, and discard requests, ensuring all required documentation is complete and accurate
• Monitoring transfer requests from initiation through completion, providing timely updates and follow-up as needed
• Maintaining up to date knowledge of basic laboratory maintenance protocol and demonstrate understanding of andrology procedures and protocols in accordance with the clinical practice and regulatory standards
• Educating clients on transfer procedures, documentation requirements, timelines, and available services
• Maintaining accurate client records, pricing information, and account configurations
• Supporting billing, reporting, and administrative activities related to client accounts and transfer services
• Responding to inquiries generated through marketing campaigns, website submissions, and referral sources
• Working collaboratively with internal teams to ensure an exceptional client experience and efficient workflow

Client Account Support

• Guiding clients through account setup, account maintenance, and required documentation processes
• Assisting clients and referring facilities with completing forms and requests
• Answering questions regarding account services, transfer requirements, and related processes
• Processing applicable charges and coordinating distribution of documentation as needed
• Maintaining professionalism and sensitivity when assisting clients with confidential and time-sensitive matters

Administrative Responsibilities

• Maintaining detailed records of client communications, transfer activity, and documentation
• Ensuring all records are complete, accurate, and maintained according to company policies and regulatory requirements
• Supporting database maintenance, chart filing, reporting,…