Self Storage Assistant

This is a 30-hour per week, part-time role with a schedule of:

Tuesdays - Saturdays: 6 hours/day, flexible between 8:30am and 5pm

SUMMARY/EXPECTATIONS Provides outstanding/knowledgeable customer service to all customers, including answering phones, returning customer voicemail messages, and greeting customers in the office as well as throughout the site while performing other duties. Performs administrative and light site maintenance duties as assigned by the District Manager or Senior Site Manager.

• Provide excellent customer service in person, over the phone, and online
• Assist customers with unit rentals, payments, and account questions
• Conduct property tours and explain unit features and benefits
• Maintain the cleanliness and appearance of the facility
• Perform daily site checks, including security walkthroughs
• Effectively resolve customer/tenant problems
• Complete and submit company forms and reports accurately and timely
• Process payments and complete basic administrative tasks

• Contribute to a positive work environment
• Maintain a professional personal appearance
• Perform minor maintenance & custodial duties
• Enforce rules governing the property
• Maintain clean, orderly office and restrooms
• Stock merchandise (if applicable)
• Perform other duties as assigned

• Sit or stand for up to 8 hours per day
• Ability to traverse entire property for audit, lock removal or tour purposes
• Ability to bend, twist and lift
• Ability to frequently lift or move up to 25 lbs. of pressure; occasionally lift or move up to 40 lbs. of pressure

• Previous retail, support, or customer service experience
• Computer experience (preferably MS Office suite)
• Communicate effectively, both written and verbally (English)
• Demonstrates high customer service standards
• Pass a pre-employment drug screen and have acceptable results of a background check
• Current valid driver’s license and auto insurance