Field Service Engineer- East Coast

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- East Coast role at Qnity

Are you looking to power the next leap in the exciting world of advanced electronics? Do you want to help solve problems that drive success in the rapidly evolving technology and connectivity landscape? Then bring your problem‑solving, passion, and creativity to help us power the next leap in electronics. At Qnity, we’re more than a global leader in materials and solutions for advanced electronics and high‑tech industries – we’re a tight‑knit team that is motivated by new possibilities, and always up for a challenge.

All our dedicated teams contribute to making cutting‑edge technology possible. We value forward‑thinking challengers, boundary‑pushers, and diverse perspectives across all our departments, because we know we play a critical role in the world enabling faster progress for all. Learn how you can start or jumpstart your career with us.

• Leverage galvanic plating and metallization experience and knowledge to work directly with Electronic and Industrial Finishing and PCB customers and/or advanced semiconductor packaging customers to identify material needs and requirements to then promote Qnity products that meet those needs.
• Provide technical expertise to customers in the areas of product development and application, processing techniques and problem resolution.
• Serve as a technical expert to sales professionals, distributors, customers and other internal/external partners.
• Help translate product data into effective sales and marketing tools.
• Assists with regulatory and environmental product issues, product improvements, positioning of existing product offerings and new business product developments.
• Effectively build customer relationships to go deeper into & across all key roles/functions (key engineers, influencers, & decision makers), as well as multiple levels throughout customers organization.
• Leverage customer relationships and intimacy, as well as all other available internal/external resources to understand customer technology trends, competitive environment and strategic customer needs and to build thorough customer intelligence including customer products and technologies, customer utilization rates, TAM, competitor situation, and material selection process.
• Demonstrate Commercial Excellence in all aspects from preparing and delivering professional polished presentations driving key takeaway messages, documenting and sharing Mtg Minutes and Call/Trip Reports across the organization. Independently manage customers with confidence to Qnity’s business interests, such as proactively managing customer expectations, being prepared with counter points to defend against price reduction requests or to effectively manage price increase communications to maintain healthy margins.
• Work effectively with other functional groups (such as Marketing, R&D, Applications Technical Support, Customer Service, Supply/Demand Planning, Logistics, Quality, etc.) to deliver a high level of service to customers – effectively become the customer’s “Go‑To” solutions provider, and maintain and defend position by resolving any quality, supply or performance issues raised by customers to become Partner of Choice.

• Strong Business Acumen
• Interpersonal Effectiveness
• Bias for action and Results Oriented
• Customer Orientation and Market Focused
• Strategic Focus

• Bachelor’s degree, in Science or Engineering discipline, required. Advanced degree is a plus.
• Expert knowledge in PCB or Electronic plating industry, Semiconductor Manufacturing process, Semiconductor Customers, and Advanced Packaging and/or Assembly Test Technologies
• 5+ years PCB, Electronics or semiconductor industry experience preferred.
• Capability as a technical competency SME and/or a product SME
• Proficient understanding of own business unit’s business and expands understanding of the company’s diverse businesses
• Able to build technical network and gains exposure to customers
• Acts as a resource for technical professionals with less experience; has the ability to understand and influence others
• Leads technical sub‑teams and works with others…