Collections Specialist

Description

The Collections Specialist will be responsible for establishing payment terms with customers and collecting payment against those terms according to established standards. He/she will follow collection procedures established by the organization and may assist with billing as needed.

Rate of Pay: $21.00 - $24.00 per hour

Location Requirement:

This is a remote role for an individual who reside within 25 miles of one of our branch locations in the following states:
Connecticut, Florida, Georgia, Maryland, Massachusetts, New Hampshire, New Jersey, North Carolina, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont, Virginia

Remote employees must continue to reside within the required distance of a branch location throughout their employment in this role. To view specific branch cities, please visit:

Essential Duties and Responsibilities

• Collection calls and/or correspondence to solicit payment on overdue accounts and take all necessary actions to collect.
• Provides customer service regarding collection issues, processes customer refunds, processes and reviews account adjustments, resolves client discrepancies and short payments.
• Processes customer credit applications to determine credit worthiness.
• Responsible for monitoring and maintaining assigned accounts. Includes customer calls, account adjustments, small balance write off.
• Customer reconciliations and processing credit memos.
• Accountable for reducing delinquency for assigned accounts.
• Maintains records of all delinquent accounts, bankruptcies, and credit risks.
• Prepares and files collections paperwork on approved accounts.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
• Must communicate & follow up effectively with sales dept. regarding customer accounts on a timely basis.
• Establish and maintain effective and cooperative working relationships with commercial and residential customers.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
• Weekly and monthly reporting to direct supervisor.
• High volume phone calls to assigned delinquent customers.
• Manage customers on the On Hold List.
• Reconcile customer disputes as they pertain to payment of outstanding balances that are due.
• Internal and External customer interface.
• Participate in team review meetings.

Knowledge, Skills, and Abilities

• Ability to understand instructions furnished in written, oral or diagram form.
• Ability to read and interpret documents including Company policies and procedures, safety rules, operating and maintenance instructions, maps and road signs.
• Ability to speak, cooperate and communicate effectively with customers, co-workers and management.
• Ability to work independently and manage pressure to meet deadlines.
• Basic computer literacy including email and internet skills.
• Ability to perform basic math functions.
• Ability to work in a fast-paced environment
• Highly detail oriented
• Ability to learn operating procedures quickly and be able to execute consistently up to standard.

Required Qualifications

• Must have High School Diploma or Equivalent
• 3 years High Volume corporate Collections experience.
• Knowledge of Billing and Collections procedures.
• Accounts Receivable knowledge/experience a plus.
• Must be able to operate in a drug-free workplace

Company Offered Benefits

• Room for Growth!
• Medical, dental and vision insurance
• Employer paid life insurance
• Employee discount for services offered in your area!
• Matching 401K
• 6 paid holidays, 2 paid floating holidays and generous paid time off plan

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