SVP, Cash Management

SVP, Cash Management (78143)# SVP, Cash Management (78143)
Hybrid   
• Headquarters
- Marlborough, MA 01752; 26 Forest St Operations
- Marlborough, MA 01752;
Ayer Operations
- Ayer, MA 01432;
Remote
- Marlborough, MA 01752## Overview Salary Range$ - $ Salary/year

Level Management Position  Type Full Time Category Management ##

Job Description
*
* Title:

** SVP Cash Management Officer
** FLSA Status:
** Exempt
* * Employment Status:
** Headquarters / Hybrid Work Model Eligible
** Department:
** Commercial Lending
*
* Location:

** Headquarters
*
* Reports To:

** SVP Chief Commercial Lending Officer
** Date Prepared:
** July 12, 2024
** Human Resources Review:
** October 15, 2024
** Date Revised:
** August 18, 2026
*
* SUMMARY:

** Working within the Cash Management Department the SVP Cash Management Officer provides expertise and leadership within the Cash Management Department and collaborates with Relationship Banking, Commercial Lending and retail requests for commercial clients seeking cash management products and services. Acts as front-line cash management sales, service and relationship manager for commercial clients and performs routine site visits. Effectively manages and services some of the largest commercial relationships of the bank.

Responsible for the development and sale of cash management products and services as well as uncovering other business deposit product and service opportunities. Oversees the onboarding of Cash Management products and services.  Analyzes the needs of existing and prospective business customers of the Bank and works with the relationship team to recommend new strategies, including the implementation of new products and services.

Collaborates with the SVP Cash Management Service and Implementation Officer on projects that affect the department and the bank as a whole and acts as a resource for other team members. Oversees and manages the activities and productivity of the Client Service personnel responsible for deposit account opening and day-to-day client management.  Additionally, this position embraces the established sales and service culture to maximize their contribution to the Bank’s goals.

After successful completion of training and proven abilities, this position is eligible for a hybrid work arrangement with availability expected during core business hours and agreed upon number of days per-month on site.
*
* ESSENTIAL DUTIES and RESPONSIBILITIES:

*** The requirements listed are representative of the knowledge, skill, and/or ability required.
** In the performance of respective tasks and duties, the employee is expected to successfully perform quality work within deadlines with or without supervision, interact professionally with other employees, customers and suppliers; work effectively as a team contributor on all assignments and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
** Provides management and direction of the Cash Management Sales Team cultivating a positive and professional environment while delivering exceptional customer service to both internal and external clients.
* Provides management and leadership to the Cash Management Client Service representatives by training them on best-practices with onboarding and service.
* Functions as product expert for Cash Management products and services and effectively manages top tier client relationships.
* Provides superior client service and professional assistance to internal and external customers.
* Serves as cash management sales expert to the Commercial Lending Officers/Retail Branch Management/Relationship Banking regarding the establishment of cash management products and services
* Uses discretion when determining…