Referral Representative - 3rd shift

Referral Representative I - 3rd Shift

Location:

Marlborough, MA

Onsite Flexibility:
Onsite

• Position Type:
  Contract
• Contract Duration: 3 months
• Pay Rate: $21.85 / Hour (USD)
• Shift /
  
  Schedule:
  
  3rd shift – EST – 11:00 PM – 7:30 AM
• Overtime:
  Overtime expected
• Work Authorization:
  Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. [Export-control compliance required. See recruiter for eligibility details.]

Handle all internal and external customer contact regarding Referral Testing. Receive, resolve, and follow up with complex customer issues. Act as a liaison between internal and external customers and referral vendors.

• Retrieve, sort, and process specimens for shipment to referral laboratories.
• Ensure sample quality and accuracy. Identify problems with specimen types, missing information, incorrect temperature, quantity not sufficient, etc.
• Prepare specimens and packages for shipment ensuring they are prepared according to IATA regulations.
• Responsible for filing departmental documents.
• Handle all customer inquiries regarding reporting of results, service failures, and other quality issues to provide customer satisfaction.
• Report laboratory results using established protocols.
• Contact clients to resolve routine or medical/technical matters related to patient testing and result reporting using established protocols.
• Perform investigations and provide resolution to complex Referral Testing issues.
• Research test availability using established protocol for selecting a referral vendor.
• Assist Client Services, Customers, and Sales by effectively answering questions and responding to concerns in a timely manner.
• Communicate all tests not performed [TNP's] and lab accidents to clients within 24 hours of notification. Document thoroughly; elevate issues of concern to supervisor.
• Identify and escalate Reportable Quality incidents to supervisors.
• Adhere to all established CLIA, HIPAA, OSHA and laboratory safety requirements.
• Required to use (a) personal protective equipment, (b) engineering controls and/or (c) work practice controls as directed by management.
• Other duties as assigned. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.

• Basic understanding of the operations of Client Services and Specimen Processing.
• Thorough understanding of Referral Testing.
• Basic medical terminology applicable to clinical laboratory.
• Must be detail-oriented, have the ability to work independently, establish work priorities, and to handle several tasks simultaneously for maximum department efficiency.
• Demonstrate strong independent problem-solving skills.
• Interpersonal skills necessary to deal courteously and effectively with supervisors, coworkers, and clients.
• Communication skills necessary to handle telephone inquiries from clients and vendors.
• Ability to deal with patient and client information in a confidential manner.
• Good data entry skills required.
• Proficiency in Microsoft Office (Word, Excel, and Outlook) and Laboratory Information Systems.

• Customer service and/or medical background preferred.

• High School Diploma or equivalent – REQUIRED

• Minimum one (1) to two (2) years clinical laboratory experience.

• Required to handle biological samples and potentially hazardous chemicals.
• The normal performance of duties may require lifting and carrying objects:
  Objects 1 to 10 pounds are lifted and carried frequently; objects 11 to 25 pounds are lifted and carried occasionally; objects 36 to 50 pounds are seldom…