Night Auditor; On-Call - Hilton Garden Inn Marlborough

Night Auditor (On-Call) - Hilton Garden Inn Marlborough

Join the Night Auditor (On-Call) - Hilton Garden Inn Marlborough role at CSM Corporation

The Night Auditor will perform the manager-on-duty role during 3rd shift, anticipate and respond to guests in a friendly and positive manner, and provide the highest level of service.

• Process check-ins and check-outs, verify billing, create reservations, and process special requests.
• Assist guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
• Ability to work independently or in a team in meeting guests needs, and actively contribute to the efforts of other departments when necessary.
• Understand and follow CSM guest service recovery program.
• Accountable for accurately balancing all revenue sources and completing daily financial reports.
• Process no-show reservations, prepare financial reports for managerial review.
• Close the financial day for the hotel.
• Follow proper selling techniques and ensure strategies are utilized to maximize room revenues.
• Monitor room availability, follow restrictions, and all booking policies and procedures.
• Drive sales and maximize revenue by up-selling rooms and amenities.
• Follow CSM procedures when handling cash and processing financial transactions.
• Responsible for proper use of all equipment and adhere to cost controls to reduce expenses and waste.
• Produce required volume of work by planning, organizing and prioritizing work duties.
• After completing financial tasks, work on assigned additional projects, stock supplies and assist other over-night staff as needed.
• Adhere to CSM general work rules and department procedures. Attend all required department and hotel meetings.
• Maintain a clean and safe work area in compliance with CSM, brand, local, state and federal regulations.
• Follow all CSM procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.

Competencies/

Skills Required:

2+ years prior guest service experience required, preferably in a hospitality setting. Prior night audit or accounting experience preferred. Excellent computer knowledge and communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.

Education:

High school diploma or GED required.

Physical Requirements:

Ability to lift, push and pull up to 75 pounds on an occasional basis.

CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits, time-off, scholarship program, generous hotel discounts and more!

CSM Corporation is an equal opportunity employer and welcomes applications from diverse candidates.