Hotel Front Office Supervisor

Hampton Inn Marlborough – 277 Boston Post Rd West, Marlborough, MA 01752

We are looking for a Front Office Supervisor to join our team!

Overview

The Front Office Supervisor is responsible for coordinating the front office operations of the hotel while providing support to the management team.

Responsibilities

• Assists in overseeing guest services and front office operations; ensuring superior service is a priority.
• Foster a positive, cooperative work environment between front office staff and management.
• Supervise front office team, including interviewing, hiring, training employees, appraising performance, rewarding and disciplining employees, planning, assigning, directing work, addressing complaints and resolving problems.
• Front
  
  Desk Duties:
  • Greeting guests, completing the check‑in/check‑out procedure through the Property Management System while obtaining and storing pertinent information.
  • Taking reservations from incoming callers and inputting all information into the hotel management system. Updating and canceling reservations in the system as requested by the guest.
  • Handling cash, credit card information and goods at the property.
  • Identifying the needs of each guest and providing relevant information regarding the hotel services and amenities to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Typical Schedule
  :
  Must have open availability. Typical shifts include 7 AM – 3 PM, 3 PM – 11 PM, 12 PM – 8 PM and occasional overnights. Weekend and holiday availability needed. Must be flexible.

About Buffalo Lodging Associates

Buffalo Lodging Associates, a hotel management company based out of Canton, MA, has emphasized true hospitality since its founding in 1996. With an extensive portfolio of 50 hotels, we partner with the most respected hotel brands, including Marriott International, Hilton Worldwide, Inter Continental Hotels Group, and Choice Hotels. Our associates are welcoming, committed, and passionate, driven to provide a best‑in‑class hospitality experience and operational excellence.

What You Bring

• Customer Service experience in a hotel setting preferred.
• Hilton experience is a plus.
• High School diploma or equivalent preferred.
• Computer knowledge including intranet, Property Management System, Word, and Excel is strongly preferred.
• Must have a valid driver’s license and acceptable driving history subject to company approval.

What We Offer You

$21/hr

• Paid Weekly (Every Friday!)
• Competitive 401(k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short‑Term Disability Insurance
• Long‑Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for you, your friends and family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning & Development Opportunities
• Employee Referral Program

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer