TierTechnical Support Representative
Listed on 2025-10-29
-
IT/Tech
Technical Support, IT Support
Job Title:
Tier 2 Technical Support Representative
Location:
Marlborough, MA
We are currently looking for a Tier 2 Technical Support Representative to join our Customer Service Department based in Marlborough, MA. You will be responsible for helping customers solve more complex technical issues, usually by remote diagnosis in a timely manner. The Tier 2 Technical Support Representative role will also include telephone support of our custom Windows application, Windows operating systems, and limited network support for customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Answer all customer enquiries concerning operation and configuration of the Daytona, California, Monaco, Silverstone and Nikon Retina Station.
- Trouble‑shooting network problems, including connectivity, wireless LAN access, VPN/broadband and non‑reporting issues.
- Log every interaction into the CRM system.
- Call escalation to support teams for critical issues.
- Remote installation/troubleshooting for software and upgrades, data base repair and removal of software viruses.
- Research technical and software issues to identify trends for early detection and repair.
At Optos, we offer a highly competitive compensation and benefits package.
EQUAL OPPORTUNITIES EMPLOYERWe are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, age or protected veteran status.
If you feel you have the necessary skills and experience and want to join a great team, please click on the Apply button!
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