Technology Support Specialist

This range is provided by Groe Advisors LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$55,000.00/yr - $65,000.00/yr

Direct message the job poster from Groe Advisors LLC

• Trouble-shooting network problems, including connectivity, wireless LAN access, VPN/broadband and non-reporting issues.
• Log every interaction into the CRM system.
• Call escalation to support teams for critical issues.
• Remote installation/troubleshooting for software and upgrades, data base repair and removal of software viruses.
• Research technical and software issues to identify trends for early detection and repair.

• Extensive knowledge and practical experience of operating systems including Windows 7/10/11 essential.
• PC hardware and configuration skills essential.
• Intermediate networking knowledge required.
• Previous experience working in a customer care environment.

• Excellent problem solving, telephone and communication skills.
• Knowledge of IT operations, responsibilities, workflow processes and procedures to resolve inquiries independently.
• Good customer and vendor relationship skills.
• Ability to rapidly adapt to new technologies and assess their potential impact and usefulness in diverse areas within the company.
• Ability to work flexibly with the team to ensure timely delivery of service.
• Ability to produce high quality work under pressure and within tight timescales.
• An ability to work within tight deadlines and manage time effectively.
• Strong team player with flexible attitude to work priorities.

Seniority level:
Associate

Employment type:

Contract

Job function:
Customer Service and Information Technology

Industries:
Medical Equipment Manufacturing

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