Mortgage Servicing Team Leader Hybrid Chelmsford or Marlboro MA

Mortgage Servicing Team Leader, Full-Time, Hybrid Chelmsford or Marlboro MA

Job Category
:
Mortgages

Requisition Number
: MORTG
006103

• Posted :
  December 29, 2025
• Full-Time
• Hybrid

Operations Center
853 Donald Lynch Blvd.
Marlborough, MA 01752, USA

The Mortgage Servicing Team Leader is responsible for effectively managing the workflow and productivity of their team to support the achievement of department and credit union goals.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work with department management for hiring, training, evaluating, developing, promoting, compensating, and disciplining subordinates within current policies and procedures established through Human Resources and within approved budget guidelines.
• Plan, organize, and supervise mortgage department staff to maintain productivity within the operational workflow in accordance with department standards, utilizing tools and resources effectively.
• Oversee and develop direct reports in the Mortgage Servicing Specialist and Mortgage Servicing Team Member roles.
• Evaluate workflow processes to identify opportunity for improvement and greater efficiency.
• Ensure individual and team compliance with all state and federal regulations.
• Monitor team performance, manage workflow, and provide feedback to support individual, department and credit union goal achievement.
• Develop and maintain written policies and procedures related to Mortgage Servicing.
• Engage in consistent communication with the team to ensure team members are continuously updated on changes in products, policies, procedures, and goals.
• Coordinate, plan, and develop assigned projects, including follow-through on action items for implementation in accordance with established timelines.
• Provide operational information related to internal and external audits.
• Ensure compliance with all applicable state and federal laws and regulations.
• Perform other job-related duties as assigned by Manager(s).

• 3-5 years leadership and related experience
• Knowledge of State and Federal compliance regulations
• Knowledge of secondary market guidelines

• Professional written and verbal communication skills

DCU is the largest credit union headquartered in New England – serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares.

DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you’re applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to career and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

DCU is not currently offering Visa transfer/ sponsorship for this position.

Expected Pay Range $33.70 - $37.90

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.