Host, Restaurant​/Food Service, Server​/Wait Staff

Join to apply for the Host role at Kennedy’s Pub Inc

Opened in 1981, Kennedy’s Restaurant is a family-owned establishment based in the city of Marlboro, MA. Our family and business pride ourselves on incredible meals, outstanding service and creating a memorable dining experience. We are currently looking for friendly, energetic and dedicated hosts to join our team and help us continue to provide excellent service to our valued guests.

As a Host, you’ll be the first point of contact for our guests, setting the tone for their dining experience. You’ll greet guests with a warm welcome, manage reservations and large parties, assign tables and ensure a smooth flow of seating during busy periods. Your role is essential to creating an organized and efficient service environment while maintaining a positive, friendly attitude.

• Greet and Seat Guests:
  Welcome guests warmly and guide them to their tables in a friendly, efficient manner.
• Manage Reservations:
  Answer the phone, manage reservations, and coordinate seating arrangements to maximize restaurant flow and minimize wait times.
• Maintain Waitlists:
  Track guest wait times, manage the waitlist, and communicate with servers to ensure timely seating.
• Ensure Guest Satisfaction:
  Be attentive to guests' needs and inquiries and address any concerns promptly to ensure a positive experience.
• Monitor Dining Room:
  Keep an eye on the dining room to ensure a smooth guest flow, and alert management or service staff if any tables need attention.
• Assist with Table Settings:
  Assist with setting up tables and ensuring all necessary items (menus, utensils, etc.) are available for guests.
• Maintain Cleanliness:
  Keep the host stand and entrance area clean and organized, creating a welcoming first impression. This includes supporting the wait and bus staff in cleaning tables when needed.
• Coordinate with Servers and Management:
  Communicate guest preferences or special requests to servers and management to ensure a seamless dining experience.
• Uphold Standards:
  Help maintain a professional and welcoming atmosphere by following all restaurant policies and procedures.

• Communication:
  Strong verbal communication skills and a friendly, approachable demeanor.
• Organizational
  
  Skills:
  
  Ability to manage reservations and seating arrangements efficiently in a fast-paced environment.
• Customer Focused: A welcoming, positive attitude with a desire to provide excellent service to every guest.
• Multitasking Ability:
  Ability to manage multiple tasks at once, including greeting guests, answering phones, and managing waitlists.
• Team Player:
  Ability to work collaboratively with servers, managers, and kitchen staff to ensure a smooth guest experience.
• Physical Requirements:
  
  Must be able to stand for long periods and occasionally assist with light lifting (up to 40lbs).

• The work environment is typically fast paced, with a high volume of guests during peak hours.
• The noise level in the restaurant can vary but is generally moderate to loud, especially during busy shifts, so the ability to work efficiently in a high-energy environment is essential.
• There is a main dining room inside with a loft upstairs, and a garden patio.

• Hosts must be able to bend, reach, stoop, kneel, and climb as required during the shift.
• Work in a fast-paced, high-energy environment.
• Multitask and work in a fast-paced, physically demanding environment.
• Perform all duties both inside and outside all year round.

• Flexible Scheduling:
  We understand the importance of everyone’s personal balance. Our flexible scheduling allows you to work around your personal commitments and family time.
• Team-Oriented Environment:
  At Kennedy’s, we foster a supportive, positive team atmosphere where everyone’s strengths and contributions are valued. You’ll be part of a close-knit group that works hard and celebrates success together!
• Career Growth:
  We believe in promoting from within. Whether you’re interested in moving into a management role or learning new skills, we provide opportunities for advancement and professional development.
• Fun, Fast-Paced Work Environment:
  If…