Retail Sales Manager

Retail Sales Manager – Savers | Value Village

Job Title: Retail Sales Manager

Pay Range: $49,560 – $65,000

Location: 222A East Main St., Marlborough, MA 01752

As one of the largest for-profit thrift operators in the United States, Canada and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently‑used, one‑of‑a‑kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community‑based programs and services.

We are “Thrift Proud” and it’s the millions of loyal customers who visit our 300+ stores and the more than 22,000 team members that make it possible.

• The opportunity to celebrate uniqueness through a culture that values diverse backgrounds and perspectives.
• Work in a purpose‑driven company that is loved for its impact on both the planet and local communities.
• An investment in your career path interests, supported by aggressive store expansion plans and continued growth opportunities.

Comprehensive onboarding and training from day one. In‑house expertise! Our training department, Savers University, develops and delivers robust training to every team member across our organization.

• Bundled health plans such as medical, Rx, dental and vision
• Company‑paid life insurance for extra protection and peace of mind
• Programs to stop smoking, diabetes management coaching, and on‑demand care options
• A 401k plan with generous company matching contributions
• Paid time off for leisure or other hobbies
• A range of mental health services to assist you in managing daily life

• Ensure store performance meets financial targets and key metrics based on the operating plan
• Monitor and set the pace of work
• Analyze key metrics, observations, and information to act on company objectives and local market potential
• Inspect sales floor for shop‑ability and merchandising standards, ensuring a positive customer/donor experience at all points of interaction
• Lead the generation of new Super Savers Club membership
• Prioritize and direct team member activity

• Lead, direct, and supervise the work of supervisors and retail sales floor team members
• Plan staffing needs and coordinate recruitment, selection, and training
• Interact, train, coach, and counsel supervisors and team members, providing recognition and candid feedback
• Identify and develop high‑potential team members for supervisory and management positions through on‑the‑job guided work
• Model and maintain a respectful, values‑driven workplace that adheres to all Savers policies and procedures
• Act as acting Store Manager in the absence of the Store Manager

• Schedule supervisors and team members for cash register, self‑checkout, and sales floor to meet customer/donor demand
• Continuously assess the sales floor and donor areas, directing team member activity to ensure standards are met
• Inform team members of operating plan targets and progress against targets
• Monitor sales, items sold, and operations labor hours to ensure efficiency targets are met and adjust staffing as needed
• Identify sub‑standard departments or categories and take action for resolution
• Determine appropriate space‑to‑sales for departments and categories using the Cat Max tool and adjusting linear footage accordingly
• Respond to customer questions, requests, and complaints, processing exchanges and special customer needs as needed
• Leverage Voice of Customer Program to improve satisfaction
• Deliver a positive and unforgettable customer/donor experience by setting the example and training team members on customer service expectations
• Actively engage with customers to seek first‑hand feedback for continuous improvement
• Implement sales and marketing promotions and programs

• Maintain a safe work environment through education, consistent…