Customer Care Advisor

Job Title

Appointment Setter / Business Development Representative

Marlborough, MA

Full‑time, In‑person

Picture yourself as the linchpin in Endless Energy's sales operations. As a Business Development Representative / Appointment Setter, you'll be the heartbeat of our full‑service home services company. You'll answer phones to schedule customers, place outbound calls/text to leads received, manage customer databases, and schedule technicians & comfort advisors seamlessly. Your role is integral to our established business, ensuring we thrive by interacting with clients, gathering information, and processing service requests.

Join us in creating warmth and safety – your journey and opportunity at Endless Energy awaits.

• Book sales and service appointments based on inbound leads and inbound calls
• Ensure timely follow-up and response. Let no call go unanswered.
• Receive all inbound calls for the company, including but not limited to:
  Scheduling sales appointments, Scheduling Service requests, Billing inquiries
• Place outbound calls that come from marketed leads for HVAC, plumbing, and our Mass Save Home Assessment divisions
• Contact customers to remind them of annual preventative maintenance, as well as for service contract renewals
• Maintain customer information from all lead sources in CRM
• Coordinate Energy Auditors & Sales team calendars and transfer accurate information from leads
• Attend bi-monthly meetings with Marketing Manager to go through lead effectiveness
• Confirm all appointments and communicate changes with Energy Auditors & Sales team
• Follow‑up with customers after appointments with Energy Auditors & Sales team
• Communicate with customers at certain intervals during installation project, including a post‑installation survey
• Submit service requests on behalf of customers and perform follow‑up calls after service visits
• Collect payments when possible
• Perform additional job duties as assigned and directed
• Rotating weekend and evenings availability required

• Minimum 1 year of experience in customer service, appointment booking, and/or sales
• Experience in home services a plus
• Ability to communicate effectively in English; multilingual a plus
• Must be computer savvy and proficient in using several software applications including Excel, Word, and G‑Suite with ability to quickly learn other applications
• Must possess excellent time‑management skills and be able to work without supervision
• Must be a team player and able to adapt to changes easily

• Competitive pay – $20–22/hr base
• $$$ for every booked appointment (call must be run)
• Medical Insurance: health, dental, vision, life insurance, short‑term and long‑term disability
• 401k Plan with a match
• Paid training

PLEASE DO NOT APPLY IF YOU CANNOT REASONABLY COMMUTE TO MARLBOROUGH, MA.