Overnight Global Security Operations Center Analyst

POSITION

Global Security Operations Center Analyst – Full time, 12‑month assignment (possible temp‑to‑hire).

Location:

Marlborough, MA.

Schedule:

Sunday through Thursday, 12:00 am–8:00 am ET, with additional days/hours as business requires.

Pay range: $28‑$33 per hour (exact compensation may vary based on skills, experience, and location).

Part of the 24/7 Global Security Operations Center, the GSOC Operator analyzes and reports on risks, including natural disasters, terror attacks, civil unrest, workplace violence, facility intrusion, and other threats. The GSOC directly supports the Global Security & Resiliency team and other business units.

• Serve as the initial point of contact for employees, contingent workers, and visitors on security‑related topics.
• Review, analyze, and escalate open‑source intelligence and subscription‑based intelligence to mitigate and report global threats to company property, employees, and stakeholders.
• Respond to life‑safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, facilities staff, police, fire, and EMS personnel as required.
• Receive, evaluate, and disseminate incoming information and reports from security personnel, employees, contingent workers, suppliers, reporting parties, and local agencies.
• Complete risk and intelligence‑driven reports for Global Security & Resiliency and other stakeholders.
• Monitor and professionally communicate using email, chat, phone, two‑way radios, and/or in‑person contact.
• Receive calls for help/assistance from employees worldwide and respond appropriately.
• Monitor health of all Global Security platforms and applications; triage incoming work orders; and work with internal and external partners to troubleshoot.
• Monitor access control and CCTV systems for alarms and coordinate appropriate response.
• Draft and send emergency mass notifications and other crisis communications.

Build quality into all aspects of the work by maintaining compliance with all quality requirements.

• Bachelor’s degree preferred or equivalent related work experience.
• 3+ years of experience in security, law enforcement, military, or a related field, with customer‑service experience.
• Strong analytical and problem‑solving skills.
• Excellent communication and customer‑service skills.
• Ability to stay calm during stressful situations.
• Knowledge of Microsoft Office suite software programs.

• Previous experience working in a GSOC or control‑room environment.
• Familiar with Windows‑based GSOC Critical Event Management Software, Mass Notification Systems, Travel Tracker, Social Media Monitoring, and Service Now.
• Knowledge of and experience with physical security applications, including access control, alarm monitoring systems, CCTV, incident reporting, incident management software.

• May be exposed to loud sounds and distracting noise levels, such as from office equipment.
• Ability to lift up to 30 lbs.
• Use of computers and technology.

Canon Recruiting is an equal‑opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Canon Recruiting is committed to a diverse and inclusive workplace.

For individuals with disabilities who would like to request an accommodation, please email

Our range of benefits may include health care and 401(k) savings plans.