Global Security Operations Center Operator

Now Hiring! Global Security Operations Center (GSOC) Operator Shift Requirements

3rd Shift: Sunday-Thursday, 12:00 AM-8:00 AM

Must be able to work additional days or hours as business needs arise.

Pay:
Up to $34/hr.

The GSOC Operator is a key member of a 24/7 global security team responsible for monitoring, analyzing, and reporting risks that may impact company operations. These risks may include natural disasters, terror attacks, civil unrest, workplace violence, facility intrusions, and other security threats. This role provides direct support to the Global Security & Resiliency team as well as other business units.

In this position, you will monitor surveillance and alarm systems, operate 24/7 emergency phone lines, triage calls from site contacts and business travelers, and support onsite security officers during incidents. You will use software tools and social media monitoring platforms to identify events that could impact company sites, employees, travelers, brand reputation, or business continuity. Strong risk analysis experience is required.

• Monitor surveillance, alarm, access control, and CCTV systems; coordinate appropriate responses
• Operate 24/7 emergency phone lines and triage calls from employees and travelers
• Respond to life safety incidents (medical, natural disasters, safety concerns) and dispatch security, facilities, police, fire, or EMS as needed
• Receive, evaluate, and disseminate information from security personnel, employees, suppliers, and local agencies

• Review, analyze, and escalates open‑source and subscription‑based intelligence
• Identify global threats and assess potential impacts to company personnel, property, and operations
• Prepare and deliver risk and intelligence‑driven reports to Global Security & Resiliency and other stakeholders

• Serve as the first point of contact for employees, contingent workers, and visitors regarding security matters
• Communicate professionally via email, chat, phone, twoway radio, and in‑person interactions
• Draft and send emergency mass notifications and crisis communications
• Receive and respond to calls for assistance from employees worldwide

• Monitor the health of all Global Security platforms and applications
• Triage incoming work orders and collaborate with internal and external partners to troubleshoot issues
• Maintain accurate documentation and ensure compliance with all quality requirements

• High school diploma required
• Bachelor's degree preferred or equivalent relevant experience
• 3+ years of experience in security, law enforcement, military, or a related field
• Demonstrated threat intelligence experience, including proactive defense, risk mitigation, and strategic decision‑making
• Strong analytical and problem‑solving abilities
• Excellent communication and customer service skills
• Ability to remain calm and effective under pressure
• Proficiency with Microsoft Office Suite

• Previous experience in a GSOC or control room environment
• Familiarity with:
• GSOC Critical Event Management software
• Mass notification systems
• Travel tracking tools
• Social media monitoring platforms
• Service Now
• Experience with physical security systems including access control, alarm monitoring, CCTV, incident reporting, and incident management software

Click 'Apply Now' to take the first step in turning your job into a career. We look forward to working with you and watching you grow!

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.

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